Dutch CS in Valencia

Are you a people person and like helping others than this position is for you! We can offer you a position in an ambitious, energetic and people driven company in which you are able to help customers with their questions. All of this is possible in the beautiful city of Valencia in Spain. So you are not only able to start a new job but also experience the abroad adventure! Live in the birthplace of paella and experience all that the city has to offer.

Tasks

For one of the biggest names in freshfood we are looking for a Customer Service Agent who speaks either Flemish or Dutch with English. As a Customer Care Agent you are responsible for delivering a high level of courteous and efficient customer service across multiple contact channels phone, mail, chats & social media.

• You are the first point of contact for the customers
• You provide general support and building engaging relationships on each and every customer call or interaction.
• Handling customer enquiries about:
• Placing orders
• Clients accounts
• Marketing campaigns promotions and discounts
• Deliveries
• Handling and resolving customer complaints and feedback
• Making tickets for the drivers so that they get more feedback and deliver the box correctly and on time

Requirements

• Native Dutch + English
• Experience with CRM systems & MS Office
• Strong communication skills (oral and written)
• Good logical and analytical thinking

Benefits

• Paid training
• Fun, people-oriented call center
• Market-based basic salary
• Growth opportunities
• Relocation Package

WFH: Home office will be possible after 2 months working from the office proving stability related to work ethics and after showing good results on the project home office will only be valid based on the decision of the employer depending on the Covid - situation.

- Location : Valencia