Customer Success Intern (French speaking, 🇧🇪)

We give independents the power to harness their finances and prosper with peace of mind. Natural-person Self Employed professionals can now have control on their accounting and taxes with an easy-to-use app. We are contributing to the future of independent work, a world where there is no penalty to becoming your own boss.

Mission of Customer Success at Accountable:

• Our day-to-day role is to make sure our users have a flawless experience in the product: answer their questions blazing-fast, solve their issues, provide advice, and make them successful in the app.
• Our external mission is to maximize value of the user base: making sure we onboard users properly, increase conversion to paid, push cross-sell initiatives, and prevent users from churning
• Our internal mission is to be the voice of the customer internally: provide actionable feedback to Product and Acquisition teams to improve our app and how to communicate around it.

Tasks

• Operational activities (75% of the time): analyze user cases in connection with other CS team members, detect and report inconsistencies
• Projects (25% of the time): Connect with the product team to improve the product. Improve internal processes

Requirements

• You are native French speaker & proficient in English (Dutch is a plus)
• You are based in or near Brussels
• You have notions of accounting and/or finance
• You are highly motivated by new challenges, and eager to learn
• You are rigorous and quality driven
• You have strong analytical skills, and are at ease with numbers/spreadsheets
• You are down-to-earth, hands-on, and don t hesitate to take pragmatic actions in order to reach your objectives
• You like autonomy and can work alone or in team

Benefits

• Responsibilities: Customer Success intern in direct collaboration with the head of Customer Success
• Opportunity to help self-employed professionals with one of their major pains and shape one of the most exciting European startups (total of +8M funding)
• Location: Brussels
• Contract period: 6+ months
• Possibility for a paid Internship (amounts to be discussed with candidates)
• Perspective: Further development in the team according to your passion and strengths

Reach out for more info