Support Engineer (f/m/d) - Cloud

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Your Tasks:

We are currently looking for a Support Engineer (f/m/d) for Karlsruhe or Berlin.

• Support our modern, high-performance public cloud and assist our customers and users with questions about its use.
• With strong communication skills, know-how and patience, you will help our customers set up and operate their virtual infrastructure.
• You manage incidents and service requests independently in order to offer our customers the fastest and best possible solution.
• You are an active part of the continuous improvement of our services and service management processes.

We Appreciate:

• Very good experience with Linux and Microsoft operating systems (both client and server) as well as confident working on the command line (e.g. Bash or PowerShell).
• You have a strong sense for service management and see yourself as a service provider for customers/clients.
• Very good knowledge in the administration of e.g. Apache, DNS, DHCP, routing, firewalling, FTP, SSH and VPN.
• Very good knowledge of general IT infrastructures and in the areas of networking as well as virtualization.
• The use of standard tools facilitates your daily work as well as your skills in configuring various server services.
• Even with complex requirements you keep the necessary overview.
• You enjoy working in a team and are process-oriented.
• Open-minded towards shift work and on-call duty.
• Bonus: ITIL V3 foundation certification.
• Fluent German and good English skills.

About IONOS

IONOS is Europe's leading platform for cloud services and hosting services. We successfully support our customers in their business development.

More than 4000 employees in several countries around the world are working to meet the requirements and wishes of our 8.5 million customers.

We promote the development of our employees and their different talents, interests and languages.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.