Customer Service Agent (m/f/x) - Netherlands

Your Tasks

• You are the first contact person and consultant for any questions our Dutch customers and patients might have
• You reply to requests from our customers by phone and by mail / social media / Dutch communities like Facebook and Instagram
• By replying to the wishes and concerns of our customers by using Salesforce, you become a Salesforce rockstar
• You are outcome-oriented and customer-focused and you help our Dutch-based customers make the right decision
• You receive feedback from our customers with an open mind and together with your team you actively strive to improve the structures
• You cultivate relations with our customers and achieve customer satisfaction through creating the ideal customer journey

Your Skills

• You have job experience in the fields of customer service, customer consultant, retail, hotel business or catering
• OR you are a strong communicator and a committed career changer
• You are a humorous and easygoing teamplayer, you keep your cool even in the most hectic situations and you would like to bring our service to the next level
• You are reliable and work very organized
• Big plus: you have some experience with complaint management or escalation management
• You are fluent in Dutch and English

What we offer

• Your workplace: You will find our office in the heart of Utrecht as well as snacks and drinks
• Your flexibility: You can expect digital workflows, flexible working hours and home office days
• Your development: Through specific training and autonomous work as well as challenging tasks you will never stop learning with us
• Your team: Besides weekly Q&A sessions with our management and our Pizza & Beer Friday, we always celebrate our successes together
• Your smile with DR SMILE: You get a huge discount on your Aligner treatment and we also have special conditions for Family & Friends

Your Application