MIS Manager

Responsibilities

• Review current control framework, perform risk assessment and identify improvement opportunities
• Ensure Adequate quality controls are implemented, and robust measurement and reporting system is in place to drive Surprise Free Operations (SFO)
• Support in execution of IA audit observations; embed IA findings into Process and Improvement process and control framework development plan
FSSC process improvement initiatives
• Identify & mentor key quality initiatives Green/Black/Yellow Belt projects in FSSC
• Ensure standardization of documents (Process Maps, SOPs, SOWs, SLAs, Checklists etc.) along with tower heads
• Design & Lead implementation of Metrics (SLAs, RSLAs, CSLAs & KPIs) by tower (I2P, O2C, R2R, Tax & Treasury)
• Monitor timely circulation of Internal and External Dashboards (weekly, Monthly, Quarterly)
• Drive Optimization - Analysis of capacity, utilization & efficiency of processes, people and systems
• Development of metrics & dashboards in line with customer requirements, FMEA, CAPA etc.
• Develop and lead execution for launching NPS / Customer feedback survey
Automation