Customer Service Adviser

As a Customer Adviser, you will have a natural flair for customer service, building key relationships, processing orders, resolving queries and general administration duties. We are looking for a driven person who loves providing the best service to the customers.

Salary: Competitive salary of 20-23k per annum with great company benefits.

Role includes but is not limited to the following:

Working as part of a team to support clients with their orders, deliveries, queries and sending out samples

This is a busy role with an upbeat, positive and professional environment. This is not a call centre; it is working for a business that prides itself on providing excellent and efficient service

Answering inbound customer service calls as well as dealing with email correspondence

To ensure customers are aware of promotions and new product launches

Query resolution building relationships with customers and suppliers

Building an excellent rapport with customers delivering a 1st class service

Will forward any non customer service calls to the relevant department

Deal with technical information and queries

Completing all relevant paperwork and administration

Skills & Requirements:

Excellent communication skills, both verbal and written

As a client support role, a high standard of confidence through communication is required

Be polite, friendly and informative

Excellent time management and organisational skills

Friendly persona, good at building rapport with customers at all levels

Good level of administrative skills and accurate data entry

Please click Apply Now or contact Olivia or Suzanne at Square Peg Associates for further detail of this fabulous role.

Requirements