Quality Assurance Team Leader

Responsibilities:

• Improve business processes by evaluating existing processes, analyze implemented changes, and recommend adjustments to workflows, schedules, or other processes, as needed
• Conducting interviews with employees and subject matter experts to gather feedback about their experience with current processes
• Developing a plan for improvement that includes specific goals, time frames, and resources required
• Designing new processes or improving existing ones by creating flowcharts and diagrams of processes, identifying potential problems and solutions, and implementing changes
• Creating training materials for employees to learn about new processes or procedures
• Communicating with senior managers about the status of projects and providing updates on progress
• Evaluating the success of process improvements
• Over-viewing general business performance, and help in highlighting business gaps
• Maintain Quality Management System
• Performing ongoing analyses on business processes related to productivity, quality, costs, and time management.
• Presenting progress reports and integrating feedback.
• Revising and updating procedures and policies