LMS Specialist

Responsibilities:

• Uploads and tests content (eLearning, documents, etc.).
• Edits and revises item details in the learning management system (LMS).
• Setups and administers online exams.
• Responds to inquiries and troubleshoots issues related to training courses.
• Setups and manages assignment profiles and direct assignments.
• Pulls and manages reporting subscriptions accurately.
• Assists learners as the initial point of contact by answering inquiries and providing immediate resolution or appropriate redirection to escalated support resources.
• Supports operational processing activities.
• Collaborates with the Senior LMS Administrator to resolve learner issues in a thorough and timely manner.
• Performs back-office transactions in support of the LMS Systems.
• Participates in User Acceptance Testing when necessary.
• Achieves stated performance measures and adheres to established customer service standards.
• Performs special projects as assigned and directed by a manager.