Operational Excellence Assistant Manager

Responsibilities:

• Champion Continuous Process improvement, change culture and quality service delivery across Operations
• Lead and execute various projects / initiative, which are based on the framework of Business Process Improvement of operational excellence, entailing projects ranging from mid-sized process improvements to major business transformation initiatives
• Responsible for efficient execution and effective implementation of all process re-engineering, change and quality projects across operations.
• Conduct processes reviews to eliminate duplication of activities and reduction in cost.
• Correct workload balance across process flows and align to staff productivity and SLAs
• Understand business needs/expectations, review SLAs between Business & Operations.
• Compiles and prepares reports, presentations and other documents as instructed by the head of department.
• Build effective relationships, influence, and motivate operations units to ensure their wholehearted commitment to the achievement of operational excellence