CSI and Innovation Manager (ITIL)

Vous cherchez un poste incroyable distance avec des collaborateurs canadiens?

6temik est une firme qui aide les entreprises cro tre et se d ployer l international.Nous sommes la recherche dunCSI and Innovation Manager (ITIL).

Vous serez appel (e)s travailler de fa on d di eaupr sd un de nos partenaires canadiens partir du Maroc. Notre client est un chef de file mondial qui cr e des avions novateurs qui r volutionnent l industrie. Leurs produits et services offrent des exp riences de transport de classe mondiale qui tablissent de nouvelles normes en mati re de confort des passagers, defficacit nerg tique, de fiabilit et de s curit . C est une organisation mondiale ax e sur la collaboration et lesprit d quipe.

Rejoindre 6temik c est b n ficier:

• D opportunit s sans limites
  
• De collaborer d velopper un centre d excellence
  
• De travailler avec des sp cialistes au Canada
  
• Une approche humaine du travail en mettant de l avant le d veloppement personnel et professionnel
  
• Des salaires concurrentiels;
  
• Retraite avec cotisation de lemployeur;
  
• Un programme d assurances collectives;
  
• Une quipe de travail d vou e et formidable;
  
• Une culture dentreprise ax e sur le d veloppement de chacun
  

We are currently seeking a CSI Manager to join our team. The purpose of the role of CSI & Innovation manager is toidentify and implement service improvements. This role will play a key role in identifying projects to deliver Operational Improvements. They are responsible for managing suppliers to ensure they are delivering CSI initiatives.

In your role, you will ...

• Assist in identifying, prioritizing, and implementing improvement opportunities across the service management lifecycle stages.
  
• Managing and tracking implementation of the Consolidated Service Improvement Plan.
  
• Consolidating and coordinating implementation of process improvements.
  
• Facilitating Continual Service Improvement Plan review meetings
  
• Establishing and maintaining CSI & Innovation related documentations.
  
• Establishing CSI/Innovation Plan which contains records of improvement/innovation activities/ideas.
  
• verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary.
  
• Acts as an ITIL expert in the analysis and development of existing processes, procedures, and methods to promote effective business and systems operations through standardization, improvement, simplification, and discontinuance
  
• Establish and maintain strong productive relationships with the IT outsource partners and other suppliers to ensure that service performance is effectively managed and monitored, and issues are dealt with promptly and in line with contractual obligations.
  
• To define specific initiatives aimed at improving services and processes, based on the results of service reviews and process evaluations.
  
• Be an ambassador for the functional team and represent Service Management internally and externally.
  

Profil

As our ideal candidate :

• You have a University Degree in Engineering, Computer Science, or relevant technical degree.
  
• You have Extensive knowledge and experience of CSI / Lean / Six Sigma methodologies and their application in an IT Service Management environment
  
• You have Knowledge of the ITIL framework as well as a high level of IT technical competence
  
• You have significant and demonstrable experience in the authoring and production of ITIL documentation. e.g. SLAs, OLAs, Service Catalogue, process alignment, procedure design and service mapping.
  
• You have extensive experience in managed services and service delivery environment including technical and service management exposure.
  
• You have ITIL Foundation Certification.
  
• You have 3 years of working experience in ITSM processes and ServiceNow.
  
• You have outstanding communication skills Written and Verbal, in English and/or French.
  
• You have expertise on Microsoft Word, Excel and PowerPoint.
  

We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.

Your ideas move people.