Field Engineer 2

Overview:

Tek Wissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry focused solutions integrated with leading-edge security to clients in government, financial services, and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Position: Field Engineer 2

Location: Taneytown MD 21787

Duration: 6+ Months

Job Type: Contract

Work Type: Non-Driving

Job Description:

• As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining Dell desktop/laptop as well as other computer-related products such as printers, standard software, Smarthands for servers and networking devices.

• When in support of ITO engagements you will be recognized as desk side support specialist.

• You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.

• You will handle more complex products, problems, and/or projects and may provide technical guidance to lower-level engineers.

• You may function as a team or on-site leader as necessary.

• You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Responsibilities:

• May function as team or site leader providing direction to other technicians.

• Performs server and storage break and fix. Supports Networking products - including Cisco certification requirements.

• Possesses other, high skilled, specialized technical skills.

• Provides support for software, hardware and networking support for desktops, laptops and servers.

• Installs and maintains PCs and associated software, and peripherals.

• Performs installs, moves, adds and changes as required.

• Tests and certifies PCs and client approved applications.

• Provides follow-up on problems or escalation.

• Maintains a high degree of professionalism in actions, demeanor and dress.

• Ensures customer satisfaction throughout the service delivery transaction.

• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

Tek Wissen Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.