Business Analyst 

Overview:

Tekwissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who offer biotechnology product development services. The Company focuses on providing laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety, and education.

Position: Business Analyst

Location: Remote

Duration: 6 Months

Job Type: Contract

Work Type: Remote

Job Description:

• The CRM Business Analyst, reporting to the Manager of CRM Operations, Data & Analytics, is responsible for compiling business requirements, documenting standard operating procedures for new deployments, and responding to technical questions from end users. Examples of current initiatives include sales process updates, quoting process improvements, territory planning, and service cloud migration.
  

Duties and Responsibilities:

• Support end user technical needs for global team in timely manner (24-hour response rate)

• Document business requirements for system enhancements

• Develop SOP documentation for new deployments

• Develop reports and dashboards for data analysis

• Maintain lead routing, role hierarchy, territory alignment, and user access to SFDC

• Document system bugs for solution architecting by IT team

• Collaborate with IT on system solutions and user stories

• In line with the 4I values of Integrity, Intensity, Innovation, and Involvement, that form the foundation of the client ways of working, this role will bring intensity and a high degree of involvement in defining, communicating, and delivering on Digital Science Global Services key initiatives and optimizing day to day operations.

Business Partnership:

• Collaborate across commercial team with operational excellence. Partners primarily with sales, but supports marketing, finance, and learning & development.
  

Knowledge, Skills, and Abilities

• Success in strategic project/ program/ change management, and in enabling business operations

• Versatile, dedicated to driving efficiency and productivity improvements

• Excellent communication and interpersonal skills, integrity, and credibility

• Results focused, with a demonstrated track record of getting things done

• Attention to detail and a concern for quality

• Experience working with and influencing team members in a global work environment
  Planning, prioritizing, reporting, problem solving and analytical capabilities

• Collaborative, initiates and facilitates communications and relevant information sharing, and works with different functions to achieve the best outcomes

• Ability to exercise judgment and discretion concerning confidential, and proprietary information

• Tech savvy; highly skilled with Excel, PowerPoint, Teams, Salesforce, experience with Asana, High spot, LinkedIn Sales Navigator, Intelligence360 a plus

• Sound business sense, adaptable, goal-oriented self-starter

• Flexibility in work schedule to accommodate communications with global resources, expected to be limited

• Able to innovate and bring ideas forward; advance issues and risks in a positive way
  

Minimum Education and Experience Requirements

• HS Diploma/GED

• 2+ years of experience in Salesforce.com ecosystem

• Salesforce admin certification a plus, but not required

• Experience in end-user training documentation

• 2+ years of experience as business analyst

• Work under tight deadlines to provide solutions

TekWissen Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity