Telesales Agent

Responsibilities:

• Contact potential or existing customers to inform them about a product or service using scripts.
• Answer questions about products or the company.
• Enter and update customer information in the database and take the process orders in an accurate manner
• Handle grievances to preserve the company’s reputation.
• Go the “extra mile” to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.
• Proven experience as tele sales representative or other sales/customer service role.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good knowledge of relevant computer programs (e.g. CRM software & ERP system) and telephone systems.
• Ability to learn about products and services and describe/explain them to prospects.