ACS Principal Hyperion Support engineer

Responsibilities
• Works with the client to understand requirements, functionality and business processes
• Translate customer requirements into deliverable products and services
• Provide functional assessment of implemented solutions, with recommendations for enhanced processes, best usage of Oracle applications features and better performance results
• Develops test plans, procedures and running the tests accordingly
• Support Oracle EPM Hyperion products and services in line with the contractual agreement
• Works with support to resolve Customers SRs.
• Troubleshoots and resolves simple to highly complex functional, performance issues related to EPM Hyperion products.
• Works with various functions within Oracle to ensure RCA is complete and SLAs are met.
• Conduct knowledge transfer sessions both within the Oracle team and to end users.
• Work closely with the technical team and delivery leaders to provide engagements work estimates and drive excellence in functional work.
• Ensures that new services are appropriately captured and put in ACS corporate repository
• * Proactively maintains knowledge of Oracle's current and future products/solutions offerings for the specified EPM / Hyperion Cloud area.