Housekeeper

Core Work Activities:

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

Works effectively with the Engineering department on guestroom maintenance needs.

Supervises the property general cleaning schedule.

Inventories stock to ensure adequate supplies.

Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.

Supports and supervises an effective inspection program for all guestrooms and public space.

Communicates areas that need attention to staff and follows up to ensure understanding.

Ensures all employees have proper supplies, equipment and uniforms.

Participates in the management of the department s controllable expenses to achieve or exceed budgeted goals.

nderstands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Responds to and handles guest problems and complaints.

Strives to improve service performance.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Participates as needed in the investigation of employee accidents.

Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

Ensures employees understand expectations and parameters.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Observes service behaviors of employees and provides feedback to individuals.

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

Participates in the employee performance appraisal process, providing feedback as needed.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Requirements

Education and Experience:

High school diploma or GED; 2 years experience in the housekeeping or related professional area. Or

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.