Senior Operations Manager

Book and confirm local tour guides and schedule tour guiding assignments based on fit and availability.
Prepare accurate visa documents (Manifest) for clients upon arrival.
Manage customer issues and disputes in town.
Responding to customer and stakeholder calls at any time.
Coordinating the work between Tour Guide, Driver, airport crew, and other parties.
Excellent teamwork and internal collaboration with departments within the company.
Prepare advance file expenses and hand them to the escorting crew.
Being up to date with the latest regulations related to our work in the travel industry.
Responsible for the customer support number 24/7.
Ensure accurate file delivery to tour guides and drivers and ensure excellent operations in terms of quality handling, timing, and coordination while guests are in town.
Follow up on customer feedback and media.
Ensure excellent operating of tours and activities while in town.
Excellent attention and follow-up on daily operations related to each booking.
Ensure delivery of visa documents for airport crew and manage operating procedures caused by flight cancellation and delays like reservations of the services.