Customer Success Manager

• Building the managements strategic plan that raises the efficiency of retaining customers, merchants, and services provided to them, and submitting it to the higher management for approval.
  
• Building operating plans to activate partnership contracts with merchants and sales contracts from customers.
  
• Preparing policies and procedures for after-sales services provided to customers and managing partnership contracts with partners.
  
• Supervising the preparation and approval of a periodic report on the status of contracts with partners (traders) and sales contracts with customers and submitting them to senior management and related departments.
  
• Supervising and approving the design of training and development programs that serve to activate partnership and sales contracts.
  
• Supervising the collection of information from customers and merchants, preparing reports on this, and submitting them to senior management and related departments.
  
• Follow up on the problems of implementing sales contracts, customer services and merchants, work to solve them, and support the development of operations to ensure that they are not repeated.
  

Requirements