Customer Service Officer

Key Accountabilities:

• Confer with customers and provide information about products or services.
• Use ERP System to track available stock, manage orders with the delivery section, monitor and follow up distribution
• Use the Customer Relationship Management to process and follow-up on customer cases such as complaints, support request, etc. by referring and coordinating with the relevant departments.
• Take and process customers’ sales orders, while implementing Colortek’s processes to issue quotations (RFQ) for services and products requested and follow up on conversion in coordination with the relevant departments.
• Contact customers when their accounts are delinquent. Arrange for Collection with DC according to preset policies.

Job Requirements

• BA in Business Management or related field.
• 2 years of experience in the related field.
• Excellent command of written and spoken English and Arabic, French is a plus.
• Retail, sales & marketing techniques.
• Basic Math skills.
• Exceptional communication and interpersonal skills; friendly and approachable.
• Handling complaints & Negotiation skills.
• Ability to handle multiple priorities (multitasking).
• High level of energy.
• Females only.