Junior Technical Support Engineer

Job Description

• Provide Technical Support to Software Users.
• Assist with Software Design and Development
• Create Technical Documents and Manuals
• Provide direct technical support to developers building experiences for Magic Leap,
• Delivering the highest level of developer satisfaction
• Overcome developer challenges by crafting better samples, tutorials, and guides Engage with our operations and engineering teams to build, drive and improve our tools and processes
• Troubleshoot and configure software and hardware

Job Requirements

• 2+ years' of technical support experience
• Excellent problem solving, troubleshooting and debugging skills
• Strong experience writing code using Java Spring boot
• Fair Experience with Linux, eclipse, and mysql server
• Excellent communication skills both written and verbal. Able to communicate complex technical issues via email and in person
• Great interpersonal skills