French Technical Support /Call Center

Job Description

• Provide exceptional support for our applications and associated services
• Answer phone calls, chat, and emails to troubleshoot issues customers face when using the client’s products, including account access, setting up templates, sending documents, billing, etc…
• Meet and exceed your service level goals
• Achieve ~ 90% or higher on closed case surveys
• Achieve 10% or less for call abandonment rate
• Utilize support tools and resources necessary to get the job done, including e-mail, chat, telephone, and Sales Force
• Proactively identify improvements to the product, identify bugs, and otherwise determine opportunities to enhance the customer experience.

Job Requirements

Job Requirements

• French proficiency B2- C1 (spoken, written)
• Superior oral and written communication skills
• Previous experience in a customer or technical support role a plus