Repair Center Technical & Engineering Team Lead

Description -

HP is looking for an Service Parts Repair Center Tech & Engineering Team Leader to join our Global Reverse and Repair team.

This role leads the technical engineering and quality domains across global Repair Centers driving end-to-end excellence in repair processes yield and product reliability. It combines strong people leadership with deep technical ownership translating business needs into engineering practices and ensuring effective execution through a team of domain experts.

Key Responsibilities

• Lead and develop a multidisciplinary technical team (Jigs & Tools Quality Repairable List NPI Yield Improvement) fostering clear ownership accountability and professional growth.

• Execute the Repair Center engineering and quality strategy translating organizational goals into clear priorities and measurable KPIs.

• Own end-to-end technical performance of repair operations ensuring robust processes high yield and continuous quality improvement across global sites.

• Serve as the technical authority for Repair Centers leading complex investigations (RCA 8D A3) on failures low-yield components and systemic issues.

• Drive the development and deployment of engineering infrastructure including repair procedures test methods jigs and tools and knowledge management systems.

• Lead cross-functional alignment with R&D Product Engineering Operations Quality and external suppliers to ensure effective implementation of NPI ECOs and engineering changes.

• Provide leadership in prioritization and escalation management ensuring timely resolution of critical technical and operational challenges impacting customer experience and service P&L.

• Define and manage technical KPIs and performance targets ensuring consistency in repair quality calibration standards and process control across global Repair Centers.

Education Skills and Experience

• . in Mechanical Engineering Electrical Engineering or equivalent .

• 5-7 years of experience in engineering technical services or manufacturing/repair technologies in a global or multidisciplinary environment.

• 2-3 years of experience in a team leadership role .

• Fluent English (written and spoken).

• Strong background in spare parts repair refurbishment or reverse engineering - advantage.

• Experience in the printing industry - advantage.

• Solid understanding of engineering and quality processes including assemblies testing tools drawings and BOMs.

• Experience with AI tools Excel and PowerPoint.

• Strong organizational and methodological skills.

• Willingness to travel (10%) to global repair centers and suppliers.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal