IT Support Engineer (Student)

• Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
• Provide professional and efficient IT support to Wix employees across different locations and time zones remotely
• Manage monitor and respond to requests received through the IT Helpdesk in line with our agreed SLAs
• Identify opportunities to reduce service requests through better user training and documentation
• Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
• Take ownership of the IT procurement process by working closely with suppliers procurement and finance teams
• Work with auditors to ensure that procurement procedures are being followed
• Manage onboarding and offboarding processes for on-site and remote workers
• Manage and maintain audio-visual equipment around the offices
• Manage endpoint installations upgrades and troubleshooting (for MacOS Windows and Linux)

Qualifications :

• An IT professional with 3 years hands-on experience in IT Support or Administration
• Experienced in a multi-OS environment (MacOS Windows and Linux)
• Excellent diagnostic and problem-solving skills
• Excellent communication and interpersonal skills
• Outstanding organizational and time-management skills
• Proven ability to provide proactive customer service with strong attention to detail
• Experienced with Active Directory/Azure/GSuite environments
• Experience supporting audio-visual conference room technologies
• Additional experience with tools and systems like Meraki Jira Intune Jamf and Slack

At Wix we believe our best work happens together. Our work model is fully in person with 3 days a week from our office for this student role. Flexibility remains a core value at Wix and special requests are handled thoughtfully at the team level.

Additional Information :

We are Wixs IT Team. We provide technical assistance and support to Wix employees regarding computers servers hardware software and events on a global scale. We take care of everything from configuration to control and maintenance troubleshooting and monitoring using the newest technology for device management services Ansible and automation engines.  We build fully automated processes for monitoring purchasing security incidences SLM CRM etc.

Remote Work :

No

Employment Type :

Full-time