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Key Responsibilities: Handle inquiries from GW drivers via calls and WhatsApp providing prompt and accurate resolutions. Offer knowledgeable assistance to GW drivers ensuring detailed and correct responses. Escalate driver issues beyond the control rooms capacity to relevant departments for a quic...

Job PurposeThe Customer Support / IRC (Incident Resolution Center) Associate is responsible for handling customer and driver inquiries complaints and incidents across multiple channels. The role ensures timely resolution of issues adherence to SLAs and a positive customer experience while maintainin...