وظائف محلل RTM في مصر

Required LanguageEnglishEmployment TypeFull timeContract TypePermanentDescriptionJOB TITLE: RTM AnalystPURPOSE OF JOBThe mission of the Real Time Analyst is to monitor actual vs. plan delivery at queue & agent level to ensure that the correct number of agents are available at the right times to achi...

ROLE SUMMARYRTM Analyst is responsible for ensuring that operations are performing according to key call center performance metrics such as service level adherence absenteeism utilization AHT FTE occupancy Tardiness & conformance. Handling real-time and historical data. WHATS ON YOUR PLATEExecutes p...