وظائف رئيس إشراك المستخدمين والخدمات في مصر

Position Purpose:The Head of Quality & Customer Experience will ensure that every product case and interaction meets the highest standards of accuracy reliability and trust. This leader will define and monitor service standards oversee complaint and escalation systems and ensure the end-to-end custo...

Key Responsibilities: Lead and develop a team of agents (chat-only calls).Monitor SLAs response quality and customer satisfaction KPIs.Design and implement SOPs scripts and support documentation.Analyze customer data to improve service efficiency and satisfaction.Own shift schedules workforce plann...

Job Description Summary#LI-HybridLocation: Cairo EgyptStep into a role where your empathy problem-solving mindset and communication skills truly make a difference. As the first point of contact for employees managers and the P&O community youll be instrumental in shaping a positive customer experien...