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Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
Role Summary: As a member of the Crown Melbourne Food & Beverage (F&B) senior leadership team, the General Manager – Bars, Nightlife & Lounges is responsible for defining and leading the strategic direction and operations of all Bars & Lounges. This role is accountable for meeting financial, service excellence, compliance, and people objectives. The GM will actively support and contribute to the broader Crown and F&B strategy, ensuring this translates into short- and medium-term direction.
Key Responsibilities:
- Drive the successful execution of initiatives to achieve profitability and growth in line with the strategic plan for the F&B business unit.
- Focus relentlessly on customer service, including the delivery of key opportunities to build the customer base.
- Lead and develop a positive culture at all levels that reflects Crown’s purpose and values, focusing on improved employee engagement.
- Manage an efficient and effective operation, identifying areas of strategic growth and business development opportunities.
- Implement best practices across our Bars & Lounges group-wide.
Key Requirements:
- Extensive senior leadership experience in the hospitality industry.
- Experience in strategy development and implementation.
- Proven track record of success in leading large-scale Food and Beverage operations.
- Tertiary education preferably in hospitality management or a business-related discipline.
- Demonstrated ability to negotiate and influence a diverse range of stakeholders.
