Restaurant General Manager

As a Restaurant General Manager at Raffles Al Areen palace Bahrain  you are responsible for leading the overall operation of the restaurant ensuring exceptional guest experiences commercial performance and operational excellence.

Key Responsibilities

Restaurant Operations & Guest Experience

• Oversee the daily operations of the restaurant ensuring smooth efficient and high-quality service delivery.
• Create a warm personalised and memorable dining experience for every guest.
• Maintain exceptional service standards aligned with Banyan Tree luxury hospitality expectations.
• Conduct regular floor presence and engage with guests to understand their experience and feedback.
• Handle guest feedback complaints and service recovery with professionalism and a solutions-focused approach.
• Ensure restaurant ambience presentation cleanliness and overall guest journey are consistently maintained.

Leadership & Team Management

• Lead motivate and develop the restaurant team to deliver exceptional service standards.
• Build a culture of teamwork accountability and continuous improvement.
• Manage recruitment onboarding training coaching and performance development of team members.
• Conduct regular briefings and ensure the team is fully aligned on daily operations promotions and guest expectations.
• Identify training needs and support ongoing learning and development initiatives.
• Promote a positive and engaging working environment.

Financial Performance & Commercial Management

• Drive restaurant revenue profitability and overall financial performance.
• Monitor sales performance guest spend and operational costs.
• Support menu engineering promotions and revenue-generating initiatives.
• Manage labour costs productivity and resource planning effectively.
• Ensure compliance with budgetary objectives and financial targets.
• Work closely with the Executive Chef and Food & Beverage leadership team to maximise business opportunities.

Food & Beverage Standards

• Ensure consistent delivery of food and beverage quality in collaboration with culinary teams.
• Maintain strong knowledge of menus ingredients allergens and beverage offerings.
• Support upselling and suggestive selling initiatives to enhance guest experience and revenue.
• Ensure compliance with food safety hygiene and HACCP standards.
• Review operational procedures and identify opportunities for improvement.

Communication & Collaboration

• Maintain strong relationships with suppliers and external partners where required.
• Participate in operational meetings and contribute to broader Food & Beverage strategies.
• Communicate effectively with senior leadership regarding performance challenges and opportunities.

Health Safety & Compliance

• Ensure compliance with all hotel policies operational standards and local regulations.
• Maintain high standards of cleanliness hygiene and workplace safety.
• Ensure responsible service of alcohol in accordance with regulations and company policies.
• Promote safe working practices across the restaurant team.

Qualifications :

Qualifications & Experience

• Previous experience as a Restaurant Manager Assistant Restaurant Manager or Restaurant General Manager within a luxury hotel resort or high-end restaurant environment.
• Strong knowledge of premium dining operations and luxury guest service standards.
• Proven experience managing teams and driving operational performance.
• Strong financial acumen with experience managing budgets costs and revenue targets.
• Experience in pre-opening environments is an advantage.
• Excellent command of spoken and written English; additional languages are beneficial.

Competencies

• Strong leadership and people management skills
• Passion for food beverage and guest experiences
• Commercially driven with strong business acumen
• Excellent communication and interpersonal skills
• High attention to detail and service excellence mindset
• Ability to inspire and motivate teams
• Strong organisational and problem-solving skills
• Ability to work effectively under pressure
• Professional presence and discretion
• Commitment to delivering exceptional luxury hospitality experiences

Additional Information :

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

Remote Work :

No

Employment Type :

Full-time