Lobby Lounge Manager

To oversee the daily operations of Macaron the hotels lobby lounge ensuring exceptional guest experiences efficient operations high service standards and achievement of departmental revenue and profitability targets in line with Sofitel brand standards.

Key Responsibilities

• Manage the daily operations of Macaron ensuring smooth and efficient service.

• Deliver personalised guest experiences in line with Sofitels luxury service standards.

• Lead coach and develop the team to maintain high levels of service and product knowledge.

• Ensure consistent quality of food beverages presentation and service delivery.

• Monitor outlet revenue costs inventory and profitability.

• Maintain appropriate staffing levels duty rosters and team productivity.

• Handle guest feedback and complaints professionally ensuring timely resolution.

• Ensure compliance with food safety hygiene health and safety requirements.

• Coordinate with Culinary Stewarding Front Office and other departments to ensure seamless operations.

• Conduct regular briefings training sessions and performance reviews.

• Drive upselling initiatives and identify opportunities to increase revenue.

• Maintain the outlets ambience cleanliness and presentation in line with luxury hospitality expectations.

• Support hotel promotions seasonal offerings and special events to enhance guest engagement.

Qualifications :

• Bachelors degree or diploma in Hospitality Management Hotel Management or a related field.

• Minimum 3 to 5 years of relevant Food & Beverage experience in luxury hotels having managerial responsibilities.

• Strong knowledge of food and beverage service lounge operations and guest relations.

• Excellent leadership communication interpersonal and problem-solving skills.

• Good understanding of outlet budgeting cost control inventory management and revenue generation.

• Proficiency in Microsoft Office and familiarity with restaurant POS systems.

• Ability to work flexible shifts including weekends and public holidays.

Additional Information :

Your team and working environment:

• Sofitel Bahrain Zallaq Thalassa Sea & Spa is a 5-star luxury resort featuring 262 elegantly appointed rooms and suites plus 4 water villas which encompass 1 grand Royal Suite 6 themed Opera Suites with private infinity pools 21 Prestige Suites 48 Club Millésime Rooms and 186 Superior and Luxury Rooms. The resort boasts 6 distinctive restaurants and 3 bars/lounges including the signature Yamaz Greek restaurant Fiamma Italian and Maison Sushi. Its premier event and corporate facilities comprise the magnificent Al Nakheel Grand Ballroom (divisible into 3 sections) Al Nasreya Hall 5 dedicated meeting rooms and the exclusive private Sofi Island for outdoor functions. Rounding out its luxury amenities are a private Beach Club an interactive Kids Club and the renowned Thalassa Sea & Spa reputed as the very first Thalassa spa in the Gulf Cooperation Council (GCC) countries.

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Do what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time