Logistics Coordinator

General Description:

Coordinate and support logistics traffic and inventory activities across the business including inbound/outbound shipment coordination customs and carrier liaison and warehouse/inventory accuracy while also assisting customer service and operations functions alongside the reporting manager for the different business units.

This role is newly created other duties may evolve with time.

Responsibilities:

• Work closely with warehouse lead on system inventory by conducting physical inventory counts and investigations for discrepancies and creating inventory adjustments and transfers in NetSuite
• Provide backend Sage 300 (legacy ERP) NetSuite and website administration including setting up users updating customer and vendor accounts customizing forms and templates editing item information and pricing mass imports/exports etc.
• Assigning and overseeing completion of mandatory and as-needed workplace training
• Helping to ensure company records are up to date and accurate
• Assist on regulatory or systems documentation creation where needed
• Accurately update inventory pricing on pricelists ERP systems and company website as needed
• Supporting and assisting CSR team with daily activities
• Processing sales orders and confirmations from multiple sources sales quotes email and phone
• Ensuring lines of communication are open and clear with sales representatives
• Help to diffuse and problem solve with customers as issues arise
• Liaising with warehouse and sales when needed to ensure order fulfillment and on time delivery
• Updating customers on any delays or pending back orders
• Preparing back order list to warehouse team when containers are expected so they know what needs to ship out
• Assisting fellow CSRs to alleviate and or help with day-to-day issues that may come up
• Assist with obtaining freight quotes for inbound and outbound shipments as required
• Oversee traffic-related shipment activities to ensure supplier bookings are completed and shipments are coordinated accurately
• Ensure all required shipping documentation is received reviewed and maintained including telex release confirmations where applicable
• Submit all required documents to Finance for timely payment processing
• Provide completed paperwork to customs broker for clearance and follow up as needed to avoid shipment delays
• Coordinate with carriers and truckers to ensure goods are delivered to the warehouse accurately and without disruption
• Maintain and update the shipping schedule to reflect current shipment status expected arrivals and delivery details
• Prepare warehouse documentation in advance of incoming shipments to support receiving counts and inventory accuracy
• Receive incoming products into NetSuite once containers are offloaded and ensure inventory records are updated accurately
• Complete RMAs as required and coordinate related follow-up with internal teams and customers
• Act as back-up support for Customer Service processing during vacation coverage or other absences
• Process orders for house accounts while working closely with the Purchasing Manager to ensure accuracy and timely fulfillment
• Work with couriers to resolve customs issues and support timely clearance and delivery of shipments

Minimum Educational Qualifications:

• Applicants should have a degree in business administration or related field.

Minimum Skill and Qualifications:

• Requires strong interpersonal skills with agility to balance the juggling on the Operations and CSR end of the business
• Organizational skills
• Excellent communication skills
• Problem solving skills
• Ability to multitask
• Able to work efficiently as a team and independently as needed
• Good written and oral communication skills
• High attention to companys health & safety rules
• Ability to multitask and assist team when required

Other Skills:

• Supervisory experience is an asset