Junior IT support specialist (Albania)

Responsibilities:

* Provide first-line support for hardware and basic software issues for workstations and laptops (setup imaging updates troubleshooting).

* Maintain device inventory and asset tags.

* Onboard & Offboarding employee equipment setting up workstations.

* Install troubleshoot and maintain printers scanners and peripheral equipment.

* Ensure wired and wireless network connectivity for users (cable checks WiFi configuration basic router/switch troubleshooting).

* Perform routine maintenance tasks (OS updates antivirus checks backups) and document actions in ticketing system.

* Assist with user account setup and access provisioning (password resets permissions security enrollment) in coordination with senior IT staff.

* Escalate complex hardware network or security issues to senior IT personnel following escalation procedures.

* Support office moves and workstation relocations including cabling and equipment reconfiguration.

* Maintain clear professional communication with users and provide basic howto guidance for common issues.

Requirements:

* 1-2 years experience supporting a business environment.

* Experience setting up Windows OS imaging and configuring desktops and laptops.

* Basic troubleshooting of Windows and macOS workstations and laptops.

* Basic OS maintenance (patching/updates antivirus/endpoint protection).

* Experience with Linux and macOS - is a plus.

* Printer and peripheral installation and troubleshooting (network & USB).

* Basic wired and wireless networking knowledge (TCP/IP DHCP WiFi setup cable testing).

* Account management fundamentals (password resets Active Directory or equivalent).

* Familiarity with Mobile Device Management (MDM) enrollment and policies.

* Experience using ticketing systems and documenting support activities.

* Hardware repair basics (component swaps peripheral replacement cable management)

* Clear enduser communication and customer service skills.

* Ability to follow escalation procedures and work under direction of senior IT staff.