SAP Program Manager

• Define appropriate delivery model for customer project/program/portfolio as a composition of predefined services onsite and/or remote delivery.
  
• Scope and estimate the engagement and its component projects/programs
  
• Determine required resources for the engagement
  
• Assess document and communicate risk for the engagement
  

• Lead and own engagementplanning and programplanning activities
  
• Oversee the delivery of multiple projects related to successful engagement or program .
  
• Own the engagement and program plan and be responsible for delivery of its major elements including programs business objectives scope and solution within quality criteria on time and budget.
  
• Translate generalized customer business goals and objectives into concrete strategy and tactical delivery plans for the engagement or program.
  
• Define strategic objectives of large and complex programs benefits realization plans of large programs including KPIs to be delivers
  
• Evaluate complex situations accurately and identify viable solutions that create successful outcome for the customer.
  
• Experience in delivering Fixed Price (FP) and Time and Material (T&M) engagements
  
• Setup and maintain the Governance Model with PMO over the entire lifecycle of the program.
  
• Active risk management implement and maintain an ongoing risk and quality management framework
  
• Assurance of active executive sponsorship at client side
  
• Build proactive formal and informal communication/relationship with key stakeholders.
  
• Contract management in relation to client Avertra subcontractors and suppliers (including contracting work with procurement internal organizations contract change management etc.
  
• Work closely with the Program Sponsors and Program Review Boards to facilitate decisions necessary for program delivery.
  
• Resolve political resource budgeting change and legal issues affecting the program.
  
• Escalate early issues about the projects / program to account management and Field Services Leadership. Drive deescalation management on behalf of the project with Avertra and customer stakeholders.
  
• Proactively manage program stakeholder satisfaction to position and secure customer reference and success story.
  
• Maximize use of near and offshore delivery by Avertra and its partners to achieve cost advantages for the client and Avertra.
  
• Interface with internal functions within Avertra to ensure visibility and transparency of results.
  

• Close work with SAPand product sales colleagues on large bids and proposals for new business.
  
• Oversee and lead the development of proposals tenders and or responses to requests for proposals associated with the program in order to win new deals for Avertra with minimal risks.
  
• Establish and maintain credible relationship with senior customer buyers and form joint plan of action with sales colleagues.
  
• Setup and maintain value partnership in order to support clients business case and benefits model.
  
• Ensure good fit and balanced of the risk portfolio of new opportunities combined with ongoing delivery projects
  

• Oversee effective engagement oversight and reviews to affect customer success.
  
• Serve as mentor / advisor / decisionmaker to project managers for the program for issues related to corporate politics external politics client relations project quality and project risk.
  
• Takes responsibility from time to time as team lead and supports respective line manager(s) in people development tasks
  
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• Maintain program documentation and updates; analyze lessons learned and actively share with the Field Services Program Management Practice for utilization on future programs.
  
• Organize knowledge capturing activities at programs and ensure retention on high quality intellectual capital for Avertra.
  
• Participate in the development of project / program management best practices examples templates and Avertra Program Management Methodology
  

• Experience in several industries and the industry the customer belongs to (core processes and trends of the industry) is a plus
  
• Excellent understanding of industry solutions and of the consulting business processes and developed business acumen.
  
• Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests.
  
• Strong writing mentoring decision making communication and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.
  
• Ability to train mentor and develop program managers and project managers in project management methodologies and their application.
  
• Knowledge of the strategic and operational issues of engagement management program management and project management.
  
• Demonstrated ability in managing internal and external client expectations on program requirements and deliverables.
  
• Proficiency in key project management knowledge areas of project integration management scope management time management cost management quality management human resource management communication management risk management and procurement management.
  
• Proficiency in key program management knowledge areas of Program Management Lifecycle Benefits Management (Value Management) Program Governance Stakeholder Management and Integration Management
  
• Knowledge and competency in program management related areas of Knowledge Management Portfolio Management Organizational Change Management and Deployment Management
  
• Adaptability and flexibility to manage deadline pressure ambiguity and change.
  
• Exceptional leadership organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management clients peers and team members.
  
• Ability to manage in a matrix environment.
  

• Delivery Executive
  
• Delivery Manager
  
• Program Management
  
• Project Management in Cloud Projects
  
• Project Management in Custom Development Projects
  
• Project Management Office
  
• Project Planning and
  
• Agile Project Management
  
• Manage Delivery of Service Products
  
• Bid Management
  
• Customer Service Management AMS
  
• Project Lead
  
• Project Management
  
• Project Planning and
  
• QA Review
  
• Quality Assurance
  
• S/4 HANA Implementation
  
• Risk Management
  
• Project Management in Cloud Projects
  
• Manage Delivery of Service Products
  
• Project Management Office
  
• Quality Assurance
  
• Quality Management
  
• RampUp Coaching
  
• Steering Board Membership
  

Requirements

• 1012 years of project management experience in large scale high risk or strategic projects/programs and portfolios.
  
• Demonstrated experience leading cross functional teams within a formalized methodology.
  
• Demonstrated expertise in creating and maintaining project deliverables such as project charter project management plan status reports project timesheets communications plan budget and schedule.
  
• Demonstrated experience in managing issues scope and quality while bring projects to successful completion within the cost and time requirements.
  

• Management experience in managing medium to large size teams
  
• Management experience of medium to large size and multilayered teams is desirable
  
• Management of remote resources (global delivery or distributed organization)
  
• P&L of LoB in medium to large organization is desirable
  
• Experience in managing project P&L in crossLoB delivery of SAP engagement
  
• Cultural awareness and experience working across different cultures and nationalities
  
• Strong leadership and people management skills are desirable
  
• Leading in matrix organization and without formal authority a plus
  

• University Bachelors Degree or equivalent work experience
  
• Masters degree preferably in commerce engineering information technologies or MBA an asset
  

• PMP or equivalent Project Management Certification.
  
• Agile Project Management or equivalent certification.
  
• Recommended trainings
  
• Program Management
  
• Project Management
  
• PM Fundamentals or similar
  
• SAP Activate
  
• SAP Project and Program Reviews
  
• PM Key Deliverables
  
• Project Leadership Excellence (PLEX) Excellence in Delivery Management (EDM) or similar interpersonal skills course
  
• Project Management Tools JIRA PPM Microsoft PMP etc.
  

Benefits

• Youll join a global family of awesome passionate people that are working together to build a sustainable scalable ecosystem committed to using logic to create a better experience.
  
• We want you to help us become better. You will be empowered to drive change and innovate.
  
• That we will invest in you. We will give you the opportunity to master your domain and drive excellence.