Duty Manager
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت منذ أكثر من 30 يومًا
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Job Summary:
The Duty Manager is responsible for overseeing the daily operation of both Habitas AlUla and Caravan by Habitas during their shift. This leadership role ensures the smooth coordination of all departments and maintains the highest level of guest satisfaction safety and operational excellence. The Duty Manager acts as the key point of contact for guests manages incidents supports team performance and represents senior management in their absence.
Key Responsibilities:
Guest Services & Experience
Serve as the primary point of contact for all guest inquiries complaints and emergencies during shift coverage.
Ensure prompt resolution of guest issues with a focus on service recovery and satisfaction.
Monitor VIP arrivals special requests and personalized guest experiences.
Ensure consistent service standards across Habitas AlUla and Caravan by Habitas properties.
Operational Oversight
Supervise the daily operations across all departments including Front Office Housekeeping F&B Security Engineering and Guest Experience.
Conduct regular property and caravan site walk-throughs to ensure cleanliness safety and proper maintenance.
Support departmental teams during peak times or in the event of staffing shortages.
Review daily reports occupancy forecasts and handover notes for effective shift planning.
Staff Coordination
Act as the shift leader ensuring effective communication among team members and departments.
Assist in onboarding coaching and motivating staff during shift hours.
Ensure staff adhere to company policies grooming standards and health & safety protocols.
Crisis & Incident Management
Respond to and manage emergencies incidents and guest health/safety concerns professionally and efficiently.
Coordinate with relevant departments and authorities when required.
Prepare and submit incident reports to management.
Qualifications :
Minimum 35 years of Front Office/Guest Service experience in luxury resorts or 5-star hotels with at least 12 years in a supervisory/managerial role.
Strong knowledge of front office systems PMS and night audit procedures.
Excellent communication and leadership skills with the ability to handle pressure and make quick decisions.
Flexible detail-oriented and committed to delivering exceptional guest experiences.
Fluency in English is required; Arabic and other languages are an advantage.
Additional Information :
Attention to detail and accuracy.
Leadership and team supervision.
Time management and ability to meet deadlines.
Ethical decision-making and integrity.
Adaptability in a dynamic multicultural environment.
Warm approachable and confident personality.
Strong problem-solving skills and guest-oriented mindset.
Ability to work independently and represent resort management at night.
High level of integrity and professionalism.
Safety & Security
Serve as the emergency contact and leader on duty for all safety incidents medical situations or guest emergencies.
Ensure all night staff follow health safety and security protocols.
Report incidents and take immediate corrective actions as necessary.
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- stock management
- علاقات الموظفين
- مهارات القيادة
- Data Collection
- Management Experience
- Microsoft Outlook
- إدارة المخازن
- إدارة الأعمال
- Rota Management
- Leadership Experience
- Supervising Experience
- تخطيط متطلبات المواد
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
