Swiss Service Agent (Saudi Nationals)
شارك هذه الوظيفة
موقع الوظيفة:
مكة المكرمة - السعودية
الراتب شهرياً:
لم يكشف
تاريخ النشر:
نُشرت منذ أكثر من 30 يومًا
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Swiss Service Agent
Every guest interaction is an opportunity to create a lasting memory. We invite you to showcase your exceptional interpersonal skills as a Swiss Service Agent where the knowledgeable and personalized service you provide by telephone will make our guests feel unique and valued.
What you will be doing:
- Provide and dispatch immediate actions to all guest concerns.
- Ensure follow-up of action is completed with-in the quoted time.
- Work with related departments to ensure efficiency in meeting guests needs.
- Promotes hotel services and amenities to encourage an exceptional resort experience.
- Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guests experience.
- Able to contribute to a team environment by assisting co-workers in all departments related to the call center. And ensuring the attention to detail is recorded with each guests issue.
- Handling all wakeup call requests 24/7
- Handling the main hotel Fax 24/7
- Handling emergency calls and calling the hotel doctor when needed 24/7
Your experience and skills include:
- Previous experience as a Telephone Operator an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
- Ability to focus attention on guest needs remaining calm and courteous at all times.
- Service focused personality is essential; experience is an asset.
- Prior experience working with Opera or a related system.
- Fluency in English; additional languages are a plus.
Qualifications :
Your experience and skills include:
- Previous experience as a Telephone Operator an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision.
- Ability to focus attention on guest needs remaining calm and courteous at all times.
- Service focused personality is essential; experience is an asset.
- Prior experience working with Opera or a related system.
- Fluency in English; additional languages are a plus.
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- مكافحة غسيل الأموال
- Arm
- السلامة من الحرائق
- قيادة النقل الثقيل
- ألومنيوم
- Apache Commons
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
