Customer Relations Coordinator
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت منذ أكثر من 30 يومًا
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Key Responsibilities:
- Manage daily operations of two customer portals (insurance company portal and company portal).
- Respond promptly to client inquiries service requests and complaints.
- Coordinate with internal teams to ensure service delivery meets contractual timelines.
- Monitor portal data for accuracy and completeness.
- Generate and submit periodic customer service reports.
- Maintain high levels of client satisfaction and service quality.
- Escalate issues to the Operations Manager when necessary.
Qualifications :
Qualifications & Skills:
- Bachelors degree in business administration or related field.
- 24 years of experience in customer service preferably in IDI/TIC or insurance-related industries.
- Strong communication and interpersonal skills.
- Proficiency in using customer portals and Microsoft Office.
- Problem-solving skills and attention to detail.
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- Revenue Cycle Management
- التسويق
- العلاقات العامة
- Algebra
- MailChimp
- Media Relations
- Social Listening
- إدارة العلاقات
- Customer relationship management
- Medicare
- Public Speaking
- Writing Skills
عن الشركة
A leader in its field, SOCOTEC has been the only international group 100% dedicated, for 70 years, to risk management and technical consulting in construction, real estate, and infrastructure. To support its growth, SOCOTEC is hiring 1,500 new employees in 2023. Working at SOCOTEC me ... اعرض المزيد
