Youth Program Assistant

Cameron House is a 150 year old institution that is deeply woven into San Francisco history. We proudly hold the honor of serving the evolving needs of the San Francisco Chinese community. Cameron House is a hub of year-round programs and services. These programs include our heritage youth school adult ESL and computer classes counseling services in English Cantonese and Mandarin domestic violence intervention and case management for accessing all of the San Francisco area community resources available for low to moderate income individuals and families. We empower community members to build strength and resilience through family-centered programs and help people learn heal and thrive.

Job Summary

Reports to the Director of Youth Programs and works as a member for the Programs department. Responsibilities include: Supporting youth development programs for English and Chinese-speaking youth; support Youth Programs staff with daily operations; and performing basic administrative and facilities tasks.

Responsibilities

Program Support

Performs administrative support:

• Facilitate verbal and written communications in Cantonese and/or Mandarin.
• Maintaining attendance records; updating delivering and distributing documents; updating website pages; and generating reports
• Administer attendance records for all youth programs in Salesforce Customer Relationship Management (CRM).
• Regularly generate reports summarizing enrollment demographics and attendance and prepare draft reports for the Directors submission to grant funders (including Department of Children Youth and Their Families (DCYF).
• Update youth program pages on our website in coordination with the Marketing & Development Department.
• Provide data analysis of engagement and other metrics.
• Work with Supervisor in creating or updating youth online/written registration forms and assist families with registration.
• Coordinate staff/volunteer intake and onboarding documents (e.g. mandated requirements certifications upon hiring alerting Supervisor of upcoming certification expirations).
• Help prepare and distribute documents and communications.
• Supports facilities with opening/closing the building helping with supply inventories security checks and distributing snacks/lunches.
• Conduct a security check throughout/end of the day.

Monitors supports and helps lead youth during various activities:

• Supervise youth in the yard classrooms and during activities.
• Facilitate and/or assist with lessons and activities.
• Work as a substitute teacher in the classroom as needed.
• Assist staff with activities and projects.
• Periodically supervise individual youth waiting for pick-up by parents and caregivers.

Reception

Work in partnership with the Programs Administrative Coordinator supporting front desk reception duties.

• Respond to and direct all telephone and emails that come through the main Cameron House telephone line and email account in a professional timely and accurate manner.
• Greet visitors in a professional courteous respectful and sensitive manner.
• Provide visitors information about the organizations history programs services and general operations; help visitors understand what our organization does.
• Perform intake and determine clients eligibility for services and community resources; provide appropriate referrals for internal and external support.
• Demonstrate sensitivity and provide culturally appropriate services to diverse populations; and use sound judgment and discretion in handling requests for appointments and telephone calls.
• Maintain a clean professional safe and tidy environment at the front entrance foyer area; manage the activity in this area.
• Take appropriate actions and follow protocols if/when an emergency arises.

General Duties

• Fosters and cultivates a culture informed by Cameron House values: Authenticity Community Accountability Excellence and Servant Leadership.
• Contributes to culture by proactively participating in Cameron House programs and staff events.
• Seeks and integrates constructive feedback to drive continuous improvement.
• Works collaboratively with peers and staff; builds relationships through effective and compassionate communication.
• Other duties may be assigned as needed.

Core Competencies

• Communication Skills
  • Bi-lingual/Bi-literate in English and Cantonese a must additional fluency in Mandarin is a plus!
  • Good writing and verbal skills able to communicate information and ideas clearly so others understand you
• Cares about Working with Youth
  • Enjoys working with children helping them learn and develop.
  • Possesses a positive and professional attitude regardless of the task at hand
• Computer Knowledge
  • Knows how to work on a computer and learn new computer programs quickly
  • Proficient in Microsoft Office Suite (Word Excel PowerPoint) and Google Workspace
• Able to Reason & Think Critically
  • Capable of solving problems with sound judgment and practical approaches - solution-oriented

• Required: Associate Degree or Bachelors Degree in Child Development Office Administration Communications or related fields
• Required: At least one (1) year of experience in administrative role or with project management
• Required: Customer service experience
• Required: Experience working with Google Workspace Microsoft Office (i.e. Microsoft Word ExcelPowerpoint) and Zoom
• Preferred: Familiarity with Salesforce

Important!

All candidates must fulfill the following requirements upon being hired:

• Achieve satisfactory clearance from the Department of Justice via Live Scan
• Undergo a screening for tuberculosis
• Complete a Sexual Harassment Prevention training

Note: Its important for you to know we appreciate cover letters they help us understand why you are interested in working with us and they show us how you express yourself in writing. We will prioritize applicants who provide a cover your cover letter please share with us a brief overview of how your qualifications align with the requirements for this position.

Schedule

• After school eight (8) hour shifts
• Monday to Friday
• In Person (no hybrid or remote work options)
• Expected hours: Forty (40) per week

Compensation

As a financial steward of public funds Cameron House is committed to pay equity and transparency. Cameron House offers competitive base salaries aligned with the market midpoint for not-for-profit organizations of similar size. To maintain this commitment Cameron House does not negotiate salary offers; instead each offer is carefully calculated using benchmarking data. This is an nonexempt (hourly) role with a pay range of $21.60 - $26.40 an hour.

Benefits

• 401(k) 5% Employer Match
• 100% Paid Medical Dental & Vision Insurance
• Flexible Spending Account
• Commuter Benefits & Free Parking
• Wellness Support: Free Local Gym Membership
• Employee Assistance Program
• Life Insurance
• 15 Days of Paid Vacation (to start)
• 13 Paid Holidays
• 10 Days of Sick Time

Cameron House aspires to make the online job application process accessible to any and all users.

If you have a disability that impacts your ability to complete the application process and would like to request assistance or accommodation please contact us at

We are an equal opportunity employer dedicated to a policy of non-discrimination in employment on any bias including race color age sex sexual orientation religion disability or national origin.

Lastly pursuant to the San Francisco Fair Chance Ordinance we will consider qualified applicants with arrest and conviction records.