Workshop Manager and Technical Service Specialist

End client name: Zollern

Role

Location

KEY RESPONSIBILITIES

• Development and execution of sales strategies to expand into new markets and maintain existing client relationships
• Customer support and technical consulting for ZOLLERN Drive Technology products including spare parts complaints and repairs
• Close collaboration with inside sales from order entry and analysis to proposal development and customer negotiations
• Planning coordination and execution of on-site service operations including assembly inspections and repairs of gearboxes and winches
• Independent troubleshooting and mechanical repair work both in-house and at customer locations
• Preparation of quotations and technical documentation for spare parts and repair services
• Conducting customer meetings technical inspections and tailored sales presentations
• Collaboration with internal teams to develop customized solutions and ensure high-quality service delivery
• Processing customer orders in line with deadlines cost targets and quality standards
• Preliminary contract reviews and support in customer negotiations
• Accurate documentation of sales activities service operations and market trends
• Participation in ongoing training to stay current with product offerings and industry developments.

Required Skills:

Equipment maintenance workshop management technical service manufacturing operations team leadership safety compliance

Required Education:

Bachelors degree in Engineering or related; 5 years workshop/manufacturing management experience