Workplace Solutions Manager

Operational Management - Lead day-to-day soft services operations across multiple laboratory and office facilities ensuring consistent service delivery and adherence to organizational standards. Conduct routine site visits inspections and operational walkthroughs to evaluate cleanliness appearance safety and overall workplace conditions. Identify service deficiencies document findings implement corrective actions and ensure timely issue resolution. Maintain workplace readiness and support business continuity objectives across all assigned sites.

Vendor and Contract Management - Manage third-party service providers including janitorial waste management recycling pest control security and other workplace service vendors. Monitor vendor performance against established service level agreements (SLAs) key performance indicators (KPIs) and contractual obligations. Coordinate contract scopes of work scheduling service modifications and renewal support activities. Review vendor invoices and collaborate with Procurement and Finance teams to ensure billing accuracy and contract compliance.

Quality Assurance & Compliance - Develop and maintain inspection programs audit processes and quality assurance standards for all soft services. Create and maintain inspection reports compliance records corrective action plans and service performance documentation. Ensure compliance with company policies EHS requirements GMP-adjacent workplace standards and applicable regulatory requirements. Support audit readiness initiatives and participate in workplace compliance assessments as needed.

Special Projects Management - Lead special cleaning and workplace service projects including deep cleans renovation cleanups occupancy changes contamination response coordination and other site enhancement initiatives. Partner with Soft Services Lead and site stakeholders to plan project activities and minimize operational disruption. Coordinate project schedules vendor resources communication plans and post-project quality verification.

Security Oversight - Manage relationships with contracted security providers and support overall workplace security initiatives. Assist with security-related projects involving access control systems badging processes visitor management programs and emergency preparedness activities. Collaborate with Security EHS and site leadership teams to support incident response and business continuity planning.

Team Leadership & Employee Development - Directly supervise and mentor two Site Coordinators.

Establish performance expectations goals and development plans aligned with organizational objectives.

Conduct regular one-on-one meetings performance evaluations coaching sessions and ongoing development discussions. Foster a culture of accountability customer service teamwork and operational excellence.

Incident Response & Business Support - Support workplace-related incident response activities including water intrusion events sanitation concerns environmental incidents and security-related events. Coordinate remediation efforts with vendors internal stakeholders and external service providers. Participate in after-hours support activities when required for emergencies special projects or business-critical events.

Continuous Improvement - Drive initiatives focused on improving workplace quality operational efficiency service consistency and cost effectiveness. Analyze vendor performance metrics and workplace trends to identify opportunities for process enhancements. Recommend and implement best practices that strengthen the employee and visitor experience while supporting organizational objectives.

Education

(HS Diploma Under/Graduate Degree etc.)

Bachelors degree in Facilities Management Business Administration Environmental Health & Safety or a related field; equivalent combination of education and experience will be considered.

Business Experience

(prior years work/related experience)

Minimum of five (5) years of experience in facilities management workplace operations or vendor management within a multi-site environment. Experience within pharmaceutical biotechnology life sciences healthcare or laboratory environments strongly preferred. Demonstrated success managing janitorial services security providers and specialty cleaning vendors. Proven experience supervising and developing direct reports.

Knowledge of workplace compliance requirements EHS standards and security procedures applicable to laboratory and office environments.

Licenses/Certifications

Professional certifications such as IFMA Facility Management Professional (FMP) Certified Facility Manager (CFM) Sustainability Facility Professional (SFP) BICSc or equivalent credentials.

Language Skills

Ability to read and interpret documents such as safety rules operating maintenance instructions and procedure manuals. Ability to write routine reports and correspond accordingly. Ability to speak effectively before groups of customers or employees of an organization.

Technical Qualifications & Skills

Strong organizational project management communication and problem-solving skills. Proficiency with Microsoft Office Suite and facility management software platforms. Valid drivers license and ability to travel extensively between assigned sites.