Workplace Solutions Manager

Washington DC
On-site

Transform the Workplace. Elevate the Experience.

We are seeking a dynamic hospitality-driven Workplace Solutions Manager to lead the delivery of integrated workplace services for a premier corporate client location. This highly visible leadership role combines front-of-house hospitality workplace experience and office services operational oversight to create a seamless engaging and productive environment for employees guests and business stakeholders.

As the Workplace Solutions Manager you will serve as the strategic leader responsible for the overall workplace environmentensuring service excellence across reception hospitality meeting and event services mail and office services workplace operations vendor management and employee engagement initiatives. You will create an environment where exceptional service operational excellence and workplace innovation come together to support business success.

Job Summary

Lead the Workplace Experience

• Develop and execute workplace strategies that enhance employee engagement productivity and workplace culture.
• Deliver exceptional hospitality experiences for employees clients and visitors.
• Serve as a trusted advisor to client stakeholders on workplace trends service delivery and employee experience initiatives.
• Develop workplace programs events activations and engagement opportunities that position the office as a destination.
• Foster an environment that encourages collaboration innovation wellbeing and inclusion.

Oversee Front-of-House Operations

• Lead reception concierge conference services hospitality and visitor management functions.
• Ensure consistent delivery of world-class guest and employee experiences.
• Oversee executive visits VIP hosting workplace events and catering coordination.
• Establish and maintain service standards across every customer-facing touchpoint.
• Promote a hospitality-first culture that consistently exceeds expectations.

Manage Back-of-House Operations

• Oversee mailroom shipping and receiving office services logistics inventory and workplace support functions.
• Partner with Facilities IT Security and Food Services to ensure seamless workplace operations.
• Coordinate office moves space reconfigurations and occupancy initiatives.
• Monitor service levels workflow efficiency and operational performance.
• Implement continuous process improvements that enhance service quality productivity and cost efficiency.

Lead Teams & Service Partners

• Recruit coach mentor and develop workplace service professionals.
• Build a high-performing culture centered on accountability collaboration and exceptional customer service.
• Manage vendor relationships contracts and service delivery expectations.
• Conduct ongoing training focused on hospitality operational excellence and service standards.

Drive Business Results

• Establish and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Analyze workplace data customer feedback and operational metrics to drive continuous improvement.
• Manage workplace services budgets and identify opportunities for operational optimization.
• Present business reviews workplace insights and performance reports to client leadership.
• Lead strategic initiatives that improve operational effectiveness and workplace satisfaction.

Required Qualifications

• Bachelors degree in Business Hospitality Management Facilities Management Operations Management or a related field.
• 7 years of experience in workplace services hospitality facilities operations or corporate services.
• 3 years of leadership experience managing multidisciplinary teams.
• Proven experience leading both customer-facing and operational service functions.
• Strong project management organizational and analytical skills.
• Excellent communication relationship-building and stakeholder management abilities.
• Advanced proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience supporting corporate professional services financial services or Fortune 500 organizations.
• Experience with integrated facilities management workplace services or hospitality operations.
• Familiarity with workplace technology platforms and service management systems.

What Success Looks Like

The successful Workplace Solutions Manager will:

• Deliver consistently exceptional employee and guest experiences.
• Build trusted relationships with executive stakeholders and client leadership.
• Maintain high-performing workplace operations with measurable service outcomes.
• Lead engaged customer-focused teams that consistently exceed expectations.
• Drive innovation and continuous improvement across workplace services.
• Create a workplace environment that reflects the clients culture brand and business objectives.

Collaboration & Leadership

• Foster a collaborative team environment across workplace service functions and third-party partners.
• Communicate effectively with internal teams vendors and client stakeholders.
• Participate in cross-functional meetings and strategic initiatives.
• Promote operational best practices and continuous improvement.
• Share knowledge and implement innovative workplace solutions across the organization.

Physical Requirements

• Ability to sit and work at a computer for extended periods.
• Ability to walk throughout the workplace to monitor operations and engage with staff.
• Ability to lift up to 10 pounds.
• Ability to work effectively under pressure and manage competing priorities during peak business periods.

Travel

Travel may be required based on business needs.

Other Duties

This job description is intended to describe the general nature and level of work performed. Duties and responsibilities may change at any time based on business needs.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings:Medical Dental Vision HCFSA DCFSA HSA Commuter Transit and Parking Supplemental Life Insurance Accident Insurance Critical Illness Hospital Indemnity Legal Program Identify Theft Protection Pet Discounts Pet Insurance Group Home and Auto Insurance EAP Short Term Disability Life Insurance Education Discounts 401k w/ matching Entertainment Discounts & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America our services include Mailroom Management (both physical and digital) Office Services such as Reception Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking insurance legal higher education advertising and other professional services including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people applicants and employees by promoting a culture of access inclusion equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual and reproductive health choices national origin age disability genetics military status gender identity or expression sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process applicants may not use AI tools or any other form of real-time assistance during interviews.SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen assess or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability you may request an accommodation at any time.

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