Workplace Services Collaboration Engineer
Job Location:
Columbus, OH - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Position: Workplace Services Collaboration Engineer
Location: Columbus OH
Duration: 6 month contract
ESSENTIAL FUNCTIONS:
Maintain a technical aptitude for technology as it relates to collaboration environments
Maintain a technical understanding of virtualization and cloud-based collaboration technologiesBuild a strong technical aptitude for technology and information technology principles
Support technical project team(s) both local and remote
Provide the ability to serve as a Microsoft Teams engineer as it relates to the end user environment (other co-product owner is AD Governance as it relates to the Microsoft Tenant footprint and larger scope).
Provide support for Cisco phone system and endpoints
Provide support for Genesys and WebRTC systems
Provide support for Biscom and RightFax systems
Execute the completion of tasks and phases of projects and client-based collaboration system support.
Ensure that deployment standards are met by following solution/project team scope documentation.
Participate in knowledge transfer from other workplace services associates to enhance ones abilities to complete technical tasks.
Maintain an understanding of technical systems analysis and design
Provide consulting support and technical topics
Participate in technical activities leading to the resolution of business application and technical problems.
Follow current division and department standards: adapt to new standards or enhancements to existing standards.
Provide feedback on the effects of company decisions on the systems including new project charters.
Ability to be coached and mentored by team members to aid in career development.
Provide feedback on projecting software and hardware requirements and budgets including review of contracts and associated assets.
OTHER FUNCTIONS:
Process Request Incident and Problem tickets as well as participate in support activities
Complete tasks assigned by other team members that are working with business stakeholders and product vendors to design integrations to desired systems.
Implement and maintain new tools technologies and processes to continuously improve software and software delivery.
Process and complete project tasks and provide status updates
Adhere to Encova IT principles High Availability Least Privilege Customer Service etc.
Maintain awareness of current technology trends and compliance regulations.
Engage in shared knowledge and provide cross-training sessions with other members of the team.
Perform other duties as assigned.
KNOWLEDGE. SKILLS AND EXPERIENCE:
This individual will be a mid-level engineer with a single domain focus as it relates to Phone systems Faxing Microsoft Teams WebRTC virtualization cloud technologies IT processes and regulatory compliance. They will be working proactively to participate in the implementation and support of customer-facing solutions to enable and protect our organization and reputation.
5 years of IT experience preferred
Bachelors degree with a major in computer information systems or engineering preferred or equivalent work experience.
Experience in deployment and implementation project teams procedures
Highly motivated and ambitious excellent communication skills creative & critical thinker.
IT engineering understanding such as operating systems Fax Solutions servers virtualization cloud technologies (SaaS IaaS PaaS)
Experience in designing testing and deploying enterprise applications for production and other environments.
Experience in collaboration products Microsoft Teams Cisco Call Manager Genesys and WebRTC
Effective customer service skills including active listening conflict resolution decision making and negotiation
Effective verbal phone written and interpersonal communication skills
Quick to adapt and eager to learn
Able to lift 40 pounds and perform physical tasks related to moving and installing technology-related equipment
Ability to work overtime as needed
Basic technical analytical and troubleshooting skills
Industry and vendor certifications a plus
