Workforce Planning Manager

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Position Summary

The Workforce Planning Manager is responsible for designing and maintaining the staffing model for the Retail Banking network ensuring the right coverage at the right time to deliver both service and sales outcomes. This role owns the Verint platform and drives centralized scheduling practices to create consistency efficiency and capacity across the branch network.

Essential Duties and Responsibilities

• Administer and optimize the Verint workforce management platform including forecasting scheduling and reporting.

• Develop and maintain the retail staffing model aligned with transaction volume sales activity and customer demand patterns.

• Create centralized scheduling frameworks to improve banker productivity and free up manager capacity.

• Partner with Retail leadership to align staffing strategies with sales and service expectations.

• Analyze workforce data (traffic transactions appointment trends) to recommend staffing adjustments and efficiencies.

• Establish scheduling standards and governance across the retail network.

• Monitor adherence scheduling effectiveness and productivity metrics to drive continuous improvement.

• Provide insights into capacity gaps and optimization opportunities.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

Skills

• Strong analytical mindset with experience translating data into staffing decisions.

• Deep understanding of workforce management principles in a retail contact center or service environment.

• Proven ability to influence leaders without direct authority.

• High attention to detail with strong organizational skills.

• Ability to balance operational efficiency with employee experience.

Technical/Computer Skills

• Workforce Management Platforms (Verint preferred).

• Advanced Excel (pivot tables forecasting models scenario analysis).

• Data visualization/reporting tools (Power BI strongly preferred).

• Scheduling methodologies and forecasting techniques.

Education and/or Experience

• Bachelors degree in business finance analytics HR or related field (or equivalent experience)

• 5 years of experience in workforce planning operations analytics or retail banking operations

• Experience supporting multi-location or branch-based environments preferred

• Experience with workforce optimization platforms (Verint strongly preferred)

Certificates Licenses Registrations

• Workforce Management certification (e.g. SWPP ICMI) - preferred not required

• Lean or process improvement certification (Six Sigma Green Belt etc.) a plus

Other Qualifications (including physical requirements)

• Problem-solving and critical thinking skills

• Clear communication (translating data into actionable insights)

• Stakeholder management across Retail leadership

• Continuous improvement mindset

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Activities duties and responsibilities may change at any time with or without notice.

Skills Training:

• Critical Thinking Reading Comprehension Systems Analysis

• Communication Decision Making Problem Solving Project Management

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a persons race color religion sex ancestry sexual orientation gender identity national origin covered veterans military status physical or mental disability or any other legally protected classifications.