Workforce Manager

Home Genius Exteriors is one of the fastest-growing home remodeling companies in the United States. Our mission is simple: provide homeowners with a different experienceone built on quality innovation and exceptional customer service.

As we continue our rapid growth were looking for a strategic analytical and results-driven Workforce Manager to optimize staffing improve operational efficiency and maximize revenue across our Inside Sales organization.

If you enjoy solving complex operational challenges building data-driven workforce strategies and making a direct impact on business performance wed love to meet you.

As our Workforce Manager youll own workforce planning for a high-volume revenue-driven contact center. Youll ensure the right people are in the right place at the right time to maximize productivity and customer experience.

• Forecast call lead and workload volume using historical data seasonality and business trends
• Develop staffing models that support company growth and operational goals
• Create and manage agent schedules across multiple teams and campaigns
• Monitor real-time operations and make staffing adjustments to maintain service levels
• Analyze workforce performance and identify opportunities to improve efficiency
• Build dashboards and reports that provide actionable insights to leadership
• Partner closely with Sales Operations Recruiting and Leadership on hiring and staffing strategies
• Drive continuous improvement in forecasting accuracy scheduling processes and workforce utilization
• Identify trends and proactively recommend operational improvements

• Experience in Workforce Management within a contact center or inside sales environment
• Strong forecasting scheduling and real-time management experience
• Experience with Five9 and/or Workforce Management (WFM) software
• Advanced Excel skills with strong analytical abilities
• Experience with Power BI Tableau or similar reporting platforms preferred
• Ability to interpret data and communicate insights to leadership
• Excellent organizational and problem-solving skills
• Comfortable working in a fast-paced high-growth environment

Success in this role will be measured by:

• Forecast Accuracy
• Service Level Achievement
• Agent Utilization
• Schedule Adherence
• Occupancy
• Speed-to-Lead
• Revenue Per Agent Hour
• Workforce Efficiency Improvements

Schedule: Full-Time Flexibility Required (Evenings & Weekends as Business Needs Dictate)

• Competitive salary plus performance bonus
• Medical Dental and Vision Insurance after 30 days of employment
• Career growth opportunities within one of the fastest-growing companies in the industry
• Collaborative high-performance culture
• Opportunity to make a measurable impact on company growth

If youre passionate about using data to drive operational excellence and want to help build a world-class inside sales organization apply today and grow your career with Home Genius Exteriors.