Workforce Development Support Specialist

Description

Northwell is the largest not-for-profit health system in the Northeast serving residents of New York and Connecticut with 28 hospitals more than 1000 outpatient facilities 22000 nurses and over 20000 physicians. Northwell cares for more than three million people annually in the New York metro area including Long Island the Hudson Valley Connecticut and beyond thanks to philanthropic support from our communities. Northwell is New York States largest private employer with over 104000 employees including members of Northwell Health Physician Partners who are working to change health care for the better.

Summary
The Workforce Development Support Specialist provides direct classroom administrative and participant support for the Nuvance Health Career Readiness Academy. This role helps participants navigate program requirements access resources track progress and set achievable career goals. The Specialist works closely with educators program coordinators and academic achievement coaches to ensure a supportive organized and engaging learning environment.

Program Overview

TheAcademyfor Career Readinesscreated inpartnership with Dalio Education supports young adults ages 1826 exploring healthcare career pathways. The program serves participants facing barriers to employment including housing and food insecurity childcare needs justice involvement and education or resume gaps.

Responsibilities

Classroom & Instructional Support 30%

• Provides in-person classroom support at Norwalk Hospital 45 days per week
• Prepares materials and support lesson facilitation alongside the Workforce Educator
• Assists participants with technology coursework engagement and focus
• Facilitated classes workshops and tutoring sessions independently once trained using established curriculum
• Support Workforce Educator with grading student assignments and assessing student performance

Participant Support 25%

• Builds rapport with participants and foster a supportive inclusive learning environment
• Helps participants understand program expectations attendance requirements and performance standards
• Facilitates tutoring and/or additional content sessions on competencies students may need additional support with
• Supports with development and execution of Action Plans to improve student performance
• Connects participants to resources such as tutoring career counseling barrier-removal services and financial aid in collaboration with the Academic AchievementCoachSupport participants during training and after graduation through check-ins and progress meetings

Documentation & Data Management 20%

• Tracks attendance assignments learning outcomes and participant progress
• Maintainsaccurateparticipant files including case notes barriers action plans and demographic information
• Prepares regular reports for the Program Manager on engagement outcomes and challenges
• Records notes and minutes for scheduled meetings

Program Collaboration & Engagement 20%

• Collaborates with program staff to ensure consistent participant support
• Shares feedback on participant progress and program improvement opportunities
• Assists with curriculum assessments and data analysis
• Participates in team meetings job fairs site tours and community events to support program visibility

Other Responsibilities 5%

• Models and uphold Northwell Health values
• Maintains reliable and predictable attendance
• Performs other duties as assigned

Education Skills Experience

• Associates degree required; Bachelors degree preferred - Concentration in Human Services Education Psychology Social Work or a related field preferred
• Strong communication interpersonal and active listening skills
• Empathy cultural competence and ability to build trust with diverse populations
• Organizational skills and attention to detail
• Problem-solving and resourcefulness Proficiency in Microsoft Office and willingness to learn program-specific systems

Work Environment & Physical Requirements

Combination of classroom office and virtual work In-person presence required 4-5 days per week Occasional travel to other Northwell Health locations Sedentary to light physical effort; occasional lifting up to 10lbs

Company: Nuvance Health

Org Unit: 2025

Department: Workforce Development

Exempt: No

Salary Range: $23.64 - $45.92 Hourly