Workforce Case Manager

Client Assessment and Case Management

• Conduct comprehensive assessments to identify clients skills experiences barriers to employment and career aspirations.
• Develop individualized employment action plans with clear achievable goals tailored to each clients needs and abilities.
• Provide one-on-one case management including regular follow-ups to track progress reassess goals and adjust action plans as needed.
• Conduct monthly case reviews for all clients to assess progress address emerging needs and ensure they are receiving necessary assistance and support.
• Case conference complex cases with supervisors and provide creative solutions to challenges that arise.
• Case conference with internal and external case managers to assist clients in receiving all possible services.
• Connect clients to supportive services including food assistance childcare transportation housing and financial assistance to remove employment barriers.
• Assist clients in developing and maintaining budget plans to ensure financial stability; provide guidance on budgeting saving and debt management.
• Stay informed about workforce development trends best practices and local resources.

Employment Services and Career Development

• Identify suitable employment opportunities and assist clients in securing stable meaningful employment.
• Match clients with appropriate job openings internships or apprenticeship programs.
• Build and maintain relationships with employers and job training providers to facilitate job placements and expand client opportunities.
• Provide ongoing support to clients in maintaining employment stability and job retention.
• Assist clients with resume writing job applications interview preparation and professional development.
• Educate clients about employee rights and responsibilities and assist them in resolving workplace conflicts.
• Serve as a liaison between clients and employers providing advocacy and support as needed.
• Facilitate job readiness workshops including soft skills training financial literacy and workforce ethics.
• Participate in community events workforce development fairs and employer networking sessions to expand opportunities for clients.

Documentation Compliance and Collaboration

• Maintain accurate and up-to-date client records including case notes assessments and progress reports.
• Record all services referrals recommendations case notes and program documentation into HMIS and Salesforce within one business day of client contact.
• Ensure shared spreadsheets are updated within one business day of any changes.
• Track client progress outcomes and success stories to inform program evaluation and continuous improvement.
• Prepare and submit required program reports and data in a timely manner.
• Attend training workshops and meetings as required.
• Perform other duties as assigned.

• Strong verbal and written communication with clients employers and team members
• Ability to address complex client needs and develop tailored employment plans
• Empathy and patience in supporting clients in overcoming employment barriers
• Strong organizational skills; ability to manage multiple clients maintain records and meet deadlines
• Ability to work effectively with internal case managers employers and community partners
• Familiarity with job training programs resume building and workforce resources
• Conflict resolution skills; ability to help clients navigate and resolve workplace issues
• Proven ability to advocate for underserved clients
• Cultural competency; ability to work effectively with clients from diverse backgrounds and foster a positive inclusive environment
• Proficiency in client management and tracking systems including HMIS and Salesforce for documenting case notes tracking referrals and maintaining program compliance
• Proficiency in Microsoft Office Suite and Google Workspace including Gmail Drive Docs Sheets Slides Google Meet and Calendar
• Experience with data entry and outcome tracking
• Ability to reevaluate service plans and adapt strategies to improve client outcomes
• Proficiency in mediation and dispute resolution techniques
• Knowledge of community resources to address barriers and provide appropriate referrals
• Ability to use budgeting tools to guide clients in financial planning and life skills development
• Detail-oriented and deadline-driven
• Crisis stabilization and rapid response capability
• Trauma-informed empathetic and nonjudgmental approach
• Ability to prioritize multiple client needs in a fast-paced environment
• Commitment to professionalism teamwork and accountability

• Bachelors degree in Social Work Human Services or a related field or an equivalent combination of education and relevant work experience in workforce case management
• 3 years of nonprofit experience
• 3 years of experience in workforce case management social services and community outreach.
• Bilingual English/Spanish required given the demographics of the community served.
• Proven track record of managing a caseload and delivering measurable outcomes in client stability and self-reliance.

Preferred

• Experience working directly with diverse populations including vulnerable or at-risk individuals.
• Knowledge of employment related issues housing programs and health resources.
• Familiarity with housing services wrap-around programs and self-sufficiency initiatives.

• This position is full time requiring approximately 40 hours per week
• Standard work schedule is five days per week 11:30 a.m. to 8:00 p.m. The schedule may be Monday through Friday or Tuesday through Saturday based on operational needs. Flexibility is required to meet business demands.
• Occasional evening or weekend work may be required
• This role is classified as non-exempt under the Fair Labor Standards Act