Workflow Assignment Coordinator (hybrid)

The Company

At Utica National Insurance Group 1400 employees countrywide take our corporate promise to heart every day: To make people feel secure appreciated and respected.

Utica National Insurance Group is an A rated $2.0B award-winning nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States based in our Home Office in Central New York with Regional Office locations including NYC Dallas and Charlotte.

Our Missionis to continually meet the needs of our policyholders agent/customers and employees resulting in sustainable profitable growth in an increasingly competitive marketplace.

We are proud to sell our products through more than 2200 independent insurance agents around the country as we have been since 1928. These agents provide their clients with valuable insight and resources. And as the second-largest insurer ofAgents Errors and Omissions(E&O) business in the United States we insure many of the agents who work with our policyholders.

Our purposeis to make people feel secure appreciated and respected. These Values define the character of our employees. They personify Utica National describing what it means to be Utica National and how we approach doing business. Together with our agents we are committed to providing our mutual policyholders with valuable services and products to help them feel secure.

What you will do:

Responsible for daily assignment of work to staff members of the Revenue Center of Excellence. Monitors and maintains acceptable productivity levels established by management and tracks volume of work assigned to and completed by each staff member. Applies to New Business Renewals and Endorsements. Applies to our systems Onbase Commercial Edge Uniclass and Manual work. Documents results for each staff member and provide information to the Supervisors on a daily/weekly/monthly report.

• Manage and prioritize workload for all assignment queues to meet Revenue Service Level Agreements.
• Monitor and maintain acceptable productivity levels established by management. Track volume of work assigned and volume of completed work.
• Document results for each staff member and provide information to Supervisors/Managers on a daily/weekly/monthly report.
• Anticipate workflow problems (i.e. large renewal month) which may affect the various Revenue units.
• Initiate ongoing suggestions for workflow improvement.
• Notify Supervisors/Managers about any need for additional training/cross training.

What you will need:

• H.S. Diploma or equivalent required
• Completion or willingness to complete insurance education (IIA/CPCU)
• 2-4 years insurance background preferred.

Salary: $21.94-$32.92

The final salary to be paid and position within the internal salary range is reflective of the employees work experience their geographic location education certification(s) scope and responsibilities in the role and additional qualifications.

Benefits:

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay comprehensive benefits packages career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan(Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance Training and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance Hospital Indemnity Critical Illness Legal ID Theft Protection Pet Insurance
• Student Loan Refinancing Services
• Membership with Back-up Care Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• PaidVolunteer Day
• Employee Referral Award Program
• Wellness programs
• Personal Insurance Discount

Additional Information:

This position is a part time hourly non-exempt (overtime eligible) position.

As part of our hiring process candidates who have accepted a formal offer must be willing to undergo a comprehensive background check and drug screen; additional screening for credit or MVR may be required for some positions.

Utica National is an Equal Opportunity Employer.

Apply now and find out what its like to be a part of an amazing team thrive in an exciting environment and work for a company you can be proud of. Once you complete your application you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.

Required Experience:

IC