Workers' Comp Claim Supervisor

Key Responsibilities

Leadership & Team Management

• Supervise and support Workers Compensation Adjusters Nurse Case Managers and Claims Assistants.
• Provide coaching mentoring and technical guidance to team members.
• Assist in training onboarding and professional development efforts.
• Identify performance gaps and develop action plans to improve employee performance and productivity.
• Conduct regular team meetings and participate in leadership meetings.
• Promote a positive collaborative and high-performing team environment.
• Assist with interviewing and evaluating candidates for open positions.

Claims Oversight & Technical Leadership

• Review new claim assignments for coverage concerns compensability issues recovery opportunities and potential claim exposures.
• Ensure claims are managed in accordance with client requirements company standards and applicable Workers Compensation statutes and regulations.
• Monitor claim handling activities including:
  • Compensability investigations
  • Medical management and treatment plans
  • Return-to-work coordination
  • Reserve adequacy
  • Indemnity and medical payments
  • Litigation management
  • Subrogation and excess recovery opportunities
  • Timely reporting and regulatory compliance
• Provide guidance on complex claims litigated matters settlements and large-loss exposures.
• Ensure timely escalation of significant claim concerns and client issues.

Client Relationship Management

• Maintain regular communication with assigned clients and stakeholders.
• Participate in client meetings claim reviews and stewardship discussions.
• Address client concerns and identify opportunities to improve service delivery.
• Ensure claim handling aligns with client-specific instructions and expectations.
• Maintain documentation of client communications and account activities.

Compliance & Quality Assurance

• Monitor claim quality service standards and workflow performance.
• Ensure accurate and timely completion of required state filings and documentation.
• Review claim files for adherence to regulatory requirements company best practices and client guidelines.
• Partner with Quality Assurance and leadership teams to identify trends and implement process improvements.
• Assist in maintaining claim closure and performance goals across the team.

Operational Support

• Coordinate workload distribution and coverage during employee absences.
• Assist with staffing needs and resource planning.
• Escalate personnel client or operational concerns to senior leadership as appropriate.
• Support special projects and other duties as assigned.

Skills knowledge & expertise

• 5 years of Workers Compensation claims handling experience required.
• Prior supervisory team lead or mentoring experience strongly preferred.
• Extensive knowledge of Workers Compensation statutes regulations claims practices and case law.
• Strong understanding of compensability investigations medical management return-to-work programs litigation management and settlement strategies.
• Experience reviewing reserves and managing claim performance metrics.
• Excellent leadership coaching and employee development skills.
• Strong verbal and written communication abilities.
• Exceptional organizational analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated commitment to client service and operational excellence.
• Proficiency with claims management systems and Microsoft Office applications including Outlook Excel and Word.
• Ability to maintain confidentiality and exercise sound judgment.

Equal Employment Opportunity & Legal Notices

• Medical dental and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Timeoff policies including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for nonexempt employees
• Paid holidays
• Life insurance and shortterm and longterm disability coverage