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Workers' Comp Claim Assistant Reno Nevada
Job Location:
Hourly Salary:
Posted:
19 July 2026 (30+ days ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Our Story
Imagine being part of a team thats not just shaping the future but actively driving it. At Davies North America were at the forefront of innovation and excellence blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group we help businesses navigate risk optimize operations and spearhead transformation in the insurance and regulated sectors.
Davies North America is seeking a Workers Comp Claims Assistant to support our claims operations team in our Reno Nevada office. This position plays a critical role in maintaining efficient claim administration by providing clerical administrative and customer service support to adjusters supervisors and claims leadership. The ideal candidate is highly organized detail-oriented and able to effectively manage multiple priorities in a fast-paced claims environment.
Key Responsibilities
Claims Administration Support
- Receive and process claim notices received via phone email fax and other communication channels.
- Establish new claim files and enter claim information into internal claims management systems.
- Route claim assignments to appropriate adjusters and teams.
- Maintain accurate claim documentation records and electronic files.
- Assist adjusters with claim-related administrative tasks and follow-up activities.
- Process incoming and outgoing correspondence related to claim files.
Mail & Document Management
- Process incoming and outgoing mail faxes and electronic communications.
- Upload index and organize claim documentation reports photos invoices and other supporting materials.
- Maintain claim registers logs and internal tracking systems.
- Prepare and distribute claim-related correspondence and reports.
Clerical & Administrative Support
- Perform data entry with a high degree of accuracy and attention to detail.
- Support claim teams with document preparation scanning filing copying and records management.
- Assist with check requests payment processing recoveries and reimbursement documentation.
- Prepare reports and provide administrative support to claims leadership as needed.
- Coordinate office workflow activities and support special projects.
Customer Service
- Answer incoming calls and respond to inquiries from policyholders claimants clients vendors and business partners.
- Provide professional and courteous customer service while maintaining confidentiality.
- Escalate issues and urgent matters to the appropriate claims professionals.
- Support internal and external stakeholders through effective communication and timely follow-up.
Skills knowledge & expertise
Required
- High school diploma or equivalent.
- 1 years of administrative clerical customer service or insurance-related experience.
- Strong data entry and organizational skills.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite including:
- Outlook
- Word
- Excel
- Teams
- Ability to manage multiple priorities in a deadline-driven environment.
- Strong attention to detail and commitment to accuracy.
- Professional and customer-focused approach to work.
Preferred
- Prior experience in insurance claims administration or a related professional services environment.
- Familiarity with claims management systems and document management platforms.
- Experience handling confidential information and sensitive documentation.
- Experience supporting adjusters or claims professionals.
Skills & Competencies
- Strong organizational and time-management skills.
- Ability to effectively prioritize work and meet deadlines.
- Excellent customer service and interpersonal skills.
- Strong problem-solving and critical-thinking abilities.
- Ability to work independently and collaboratively within a team environment.
- High degree of professionalism reliability and accountability.
- Adaptability and willingness to learn new systems and processes.
Equal Employment Opportunity & Legal Notices
Benefits
At Davies North America we are dedicated to supporting the wellbeing and future of our qualifying employees. Our comprehensive benefits package includes:
- Medical dental and vision plans to support your health and that of your family
- A 401(k) plan with employer matching
- Timeoff policies including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for nonexempt employees
- Paid holidays
- Life insurance and shortterm and longterm disability coverage
Benefit offerings eligibility and required employer contributions may vary based on role classification and applicable federal state and local laws including those tied to an employees primary work location.
Where required by law the Company provides paid sick leave paid family and parental leave and other mandated benefits in accordance with applicable state and local requirements.
Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity and we actively promote an environment where all voices are valued and heard.
Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills experience qualifications and geographic location which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
Background Check & Fair Chance Compliance
Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills experience qualifications and geographic location which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
Background Check & Fair Chance Compliance
Any background check or review of criminal history if applicable to the role will be conducted only after a conditional offer of employment and in compliance with applicable federal state and local laws including fairchance hiring requirements.
Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
Junior IC
