Workday Support Administrator

Transwestern is a vertically integrated commercial real estate firm dedicated to serving investors partnersand clients through expertisein investment development brokerageand property management. Our experience spans diverse property types including logistics multifamily retail mixed-use healthcare office data centers hotel and life sciences. Across 35 offices nationwide our team is united by a culture that cultivates agility mutual trustand high performance.

Transwestern Services turns strategy into reality with consistency and accountability collaborating to provide dynamic tailored solutions. Whether representing a tenant advising an investor or repositioning an asset we operate with tenacity and own the outcome every time. Our 2200-strong team works across service lines ready to activate our full platform to deliver a customized cohesive experience for clients.

POSITION SUMMARY:

The Workday Support Administrator provides day-to-day administration and support for the Workday platform including troubleshooting user issues resolving support tickets assisting with basic configuration updates and supporting reporting and system maintenance activities. This role works closely with Human Resources Payroll Finance and other business stakeholders to support business needs and help ensure Workday operates effectively. The position requires a working knowledge of business processes and system configuration along with strong problem-solving customer service and troubleshooting skills.

POSITION ESSENTIAL FUNCTIONS

Provide Tier 1 support for Workday questions requests and system issues including basic troubleshooting and issue resolution.

Manage Workday support tickets through ServiceNow by triaging prioritizing tracking and resolving incidents service requests enhancements and defect reports in a timely manner.

Support updates to Workday business processes security roles organizations and tenant configurations

Assist with the configuration and testing of Workday functionality including business process updates notifications validations and calculated fields.

Assist with Workday releases by reviewing new features assessing impacts and coordinating testing activities.

Review system processes and recurring issues to identify opportunities for process improvements and automation.

Investigate and resolve system errors security issues data discrepancies and business process concerns.

Escalate complex issues to internal teams Workday Support or third-party partners as appropriate.

Update Workday training materials user guides job aids and process documentation to support end users and system adoption.

Provide support to HR Payroll Finance Managers and team members regarding Workday functionality.

Create and maintain Workday reports and assist business users in identifying reporting requirements and solutions to support operational needs.

Assist in the maintenance of Workday security roles and user access in accordance with established security procedures.

Perform regular audits and validation activities to ensure data accuracy.

Support Workday enhancement projects implementations and optimization initiatives through testing documentation and data validation.

Assist with communicating system changes enhancements and process improvements to stakeholders.

Contribute to continuous improvement initiatives that enhance employee and manager experiences.

Perform other functions as assigned.

POSITION REQUIREMENTS

Education:

Bachelors degree in Human Resources Information Systems Business Administration or a related field or equivalent experience.

Experience:

A minimum of two years of experience supporting Workday or another HRIS platform is required; direct Workday experience is preferred.

Experience supporting one or more HRIS functional areas such as Core HCM Recruiting Compensation Benefits Payroll Time Tracking and Absence Learning or Financial Management.

Workday Pro certification(s) or Workday training in relevant modules is a plus.

Technical Skills:

Basic knowledge of Workday integrations and Enterprise Interface Builders (EIBs).

Working knowledge of Workday calculated fields custom reports and dashboards.

General understanding of Workday security concepts and business process framework.

Experience using ServiceNow or a similar IT service management (ITSM) platform for ticket management and support operations.

Knowledge of HR Payroll and/or Finance business processes.

Personal Skills:

Strong analytical and troubleshooting skills with a data-driven approach to problem-solving.

Excellent written and verbal communication skills.

Ability to manage multiple priorities and work effectively both independently and collaboratively.

Ability to maintain strict confidentiality and exercise discretion when handling sensitive information.

Demonstrates a strong commitment to client service.

Physical Skills:

Ability to travel as necessary according to business needs.

WORK SHIFT:

LOCATION:

ABOUT US

Our firm is built on a shared purpose: Empowering good people to do extraordinary things together. We hire smart passionate hard-working people who value both collaboration and independence. United by our brand promise we own the outcome for clients investors and partners. Learn more .

All candidates selected for an offer of employment are subject to pre-employment background checks which may include criminal history education verification motor vehicle records credit history and professional license addition your employment with Transwestern is subject to successfully passing a drug screen check prior to you starting with the firm.