Workday Solutions Analyst

Responsibilities:

• Workday Platform Core Responsibilities (90%)
• Business Process & Configuration (35%)
• Configure and modify Workday business processes based on functional design institutional policy and business decisions
• Evaluate enhancement requests from functional areas design solutions and deploy configurations on the Workday platform
• Serve as a subject matter expert for Workday HCM modules including Core HR Payroll Benefits Recruiting Talent and Learning
• Lead and participate in discovery sessions with functional area stakeholders to gather requirements and translate them into platform solutions
• Communicate issues bugs and configuration problems with Workday Support; manage tickets through to resolution
• Investigate troubleshoot and resolve escalated Level 2/3 platform issues in partnership with functional teams

Reporting & Analytics (25%)

• Create maintain schedule and deliver Workday reports to end users across academic and administrative departments
• Build custom reports dashboards and embedded analytics using Workday Report Writer BIRT and Workday Prism Analytics
• Gather reporting requirements from stakeholders prototype solutions and deploy to production
• Develop calculated fields and complex report logic to meet institutional data needs
• Advise team members and stakeholders on report design best practices and data accuracy

Integrations (20%)

• Support new integration development and maintain existing integrations between Workday and campus systems (HR Finance Identity Management third-party vendors)
• Build and maintain integrations using Workday Studio and Workday-delivered Connectors (e.g. Benefits Payroll banking OCR)
• Coordinate with IT infrastructure and third-party vendors to diagnose and resolve integration issues
• Document integration specifications data maps and operational runbooks

Release Management & Platform Optimization (10%)

• Proactively monitor Workday bi-annual feature releases weekly patches and the Workday Community
• Coordinate planning regression testing and change management for all functional area users around semi-annual releases
• Evaluate new platform features and recommend adoption strategies to maximize institutional value
• Contribute to a strategic Workday roadmap in alignment with IT and institutional priorities
• Serve as project lead on configuration and enhancement initiatives managing scope and delivery from design through deployment

Workday Student Secondary Responsibilities (10%)

• Provide support for Workday Student module functions including advising academic records registration and financial aid
• Partner with the Registrar Financial Aid and Student Services offices to configure and maintain student business processes
• Assist with testing and deployment of Workday Student updates ensuring continuity of student-facing services
• Support integration touchpoints between Workday Student and HCM (e.g. student employment work-study)
• Participate in cross-functional working groups addressing student lifecycle processes within Workday

Training Documentation & Other Duties

• Develop user procedures guidelines and training materials for Workday end users across the institution
• Deliver or support end-user training sessions in coordination with functional areas and HR Learning & Development
• Maintain thorough documentation of configurations integrations business processes and system changes
• Proactively pursue Workday professional development certifications and Workday Community engagement
• Perform additional duties as assigned in support of IT strategic goals

Minimum Qualifications

• Bachelors degree in an analytical business or technology-related field; or equivalent training and experience
• 2 years of professional experience administering the Workday platform (HCM business process configuration and/or reporting)
• Demonstrated knowledge of higher education business processes in HR Finance or administrative operations
• Experience with Workday reporting tools (Report Writer calculated fields dashboards)
• Experience capturing requirements and documenting business processes
• Ability to analyze business operations and translate institutional needs into effective Workday solutions
• Strong interpersonal written and oral communication skills for technical and non-technical audiences
• Strong organizational and prioritization skills; ability to manage multiple concurrent projects
• Sound independent judgment analytical ability and high attention to detail

Preferred Qualifications

• Experience with Workday integrations (Studio Connectors EIBs) or Workday Prism Analytics
• Familiarity with Workday Student module (advising registration financial aid or student records)
• Experience supporting a Workday implementation or bi-annual release cycle in a higher education setting
• Workday Pro Certification(s) in HCM Reporting Integrations or related functional areas
• Experience with BIRT reporting Workday Payroll or Workday Financials in a university environment

Work Environment:

Office Location: Oakland Campus Onsite

• This is an onsite position based in Oakland CA requiring regular in-office presence to support daily operations collaboration and student or team engagement.
• Work is performed primarily on campus in a dynamic academic environment with direct interaction across multidisciplinary teams.

Mental/Physical Requirements:

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person video and by telephone frequently operate standard office equipment such as telephones and computers.