Workday Service Desk Support Finance (Location Flexible)

We are the leading provider of professional services to the middle market globally our purpose is to instill confidence in a world of change empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.

Finance Service Desk Analyst

RSM is looking for a Service Desk Analyst to join our Finance team. This is an exciting opportunity for a recent graduate or early-to mid-career professional (03 years of experience) with an interest in finance accounting and technology.

In this role youll serve as the first point of contact for users across the firm helping them navigate and troubleshoot finance applications and data. Youll gain valuable exposure to enterprise financial systems while building foundational skills in problem-solving communication and client service. If you are someone who enjoys helping others is curious about how finance systems work and wants to build a career at the intersection of finance and technology we encourage you to apply.

• Provide first-level support for finance applications and finance-related data inquiries
• Respond to user questions via phone email and ticketing systems in a timely and professional manner
• Troubleshoot issues document resolutions and ensure accurate tracking in incident management systems
• Escalate complex issues to the appropriate teams while maintaining ownership of the user experience
• Support initiatives to improve data accuracy and data quality
• Actively contribute to and utilize the knowledge base to enhance team efficiency and user self-service
• Collaborate with Finance IT and cross-functional teams in a team-oriented environment

• Build a strong foundation in finance systems and technology early in your career
• Gain hands-on experience with tools like Workday and other enterprise finance applications
• Be part of a supportive high-performing team that values learning and development
• Access RSMs robust learning programs and career growth opportunities
• Make an impact by helping colleagues across the firm do their best work

• Interest in accounting finance or business systems with a basic understanding of financial concepts
• Strong customer service mindset and a genuine desire to help others
• Effective communication skills both written and verbal
• Ability to organize prioritize and manage multiple tasks
• Problem-solving skills and a proactive approach to learning
• Positive team-oriented attitude with strong interpersonal skills
• Comfort with Microsoft Office and general technology tools

• Associates or Bachelors degree in Accounting Finance Information Systems Business or a related field
• 03 years of experience in a help desk customer support or similar environment (internships included)
• Experience with Workday or other finance systems is a plus such as Oracle are preferred

Additional Information

At RSM we offer a competitive benefits and compensation package for all our offer flexibility in your schedule empowering you to balance lifes demands while also maintaining your ability to serve more about our total rewards at applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/ is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application interview or otherwise participate in the recruiting process please call us at or send us an email at .

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying excluding internships you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California please click here for additional information.

At RSM an employees pay at any point in their career is intended to reflect their experiences performance and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including but not limited to education skills work experience certifications location etc. As such pay for the successful candidate(s) could fall anywhere within the stated range.