Workday Payroll AMS Lead Consultant

Mercer

Location: Remote United States
Preferred: West Coast candidates though applicants from anywhere in the U.S. are welcome

Were looking for a Workday Payroll AMS Lead Consultant to join our team and play a key role in supporting clients with complex Workday Payroll needs in a fast-moving Application Management Services (AMS) environment.

This role is ideal for an experienced Workday professional with deep expertise in Payroll ideally including Canadian Payroll who can also bring broader knowledge across related areas such as Time Tracking and Absence. While AMS experience is highly valued were also open to candidates with strong Workday Payroll expertise gained through implementation post-production support or client-side ownership.

As a Lead Consultant youll serve as a senior functional expert escalation point and trusted advisor to both clients and internal team members. This is not a direct people management role but it does require someone who can mentor others provide guidance and help the team navigate issues with confidence and professionalism.

• Lead and support Workday Payroll client engagements within an AMS model

• Act as a subject matter expert in Workday Payroll with a strong preference for Canadian Payroll

• Troubleshoot and resolve urgent or complex payroll-related issues in a timely manner

• Support adjacent functional areas such as Time Tracking and Absence where applicable

• Serve as an escalation point for consultants and help guide issue resolution

• Deliver a high level of client service by providing not just solutions but also thoughtful advice and consultation

• Translate technical or complex system issues into clear client-friendly communication

• Manage and prioritize multiple tickets requests and competing demands in a dynamic environment

• Collaborate closely with colleagues across the team to ensure quality responsiveness and strong client outcomes

• Mentor and coach less experienced consultants as needed

• Strong experience with Workday Payroll

• Experience working in a consulting support or client-facing Workday environment

• Ability to operate as a senior-level resource and trusted advisor

• Strong communication and stakeholder management skills

• Experience handling issue resolution in a fast-paced service-oriented environment

• Experience with Canadian Payroll

• Exposure to Time Tracking and/or Absence

• Previous experience in an AMS/support model

• Workday implementation experience or experience supporting Workday Payroll on the client side

Youre someone who thrives in an environment that is less rigid and more responsive by nature. AMS work can be fast-paced unpredictable and highly client-driven so success in this role requires someone who is:

• Comfortable working in ambiguous less structured environments

• Highly organized and able to shift between priorities quickly

• Customer-focused with a mindset of going beyond ticket completion to deliver real value

• Proactive responsive and calm under pressure

• A clear and polished communicator who can explain complex topics simply

• Collaborative and willing to jump in where needed

• Mature in your career and confident in mentoring others

This is an opportunity to join a collaborative remote team and make a meaningful impact in a high-visibility Workday Payroll role. Youll have the chance to help clients solve critical business issues support team development and bring a consultative approach to Workday AMS delivery.

If youre a strong Workday Payroll professional who enjoys solving problems partnering with clients and operating as a senior functional lead wed love to hear from you.

Work authorization
This role is not eligible for employer-sponsored work authorization now or in the future. Applicants must be legally authorized to work in the United States without current or future sponsorship.

Mercer is a business of Marsh (NYSE: MRSH) a global leader in risk reinsurance and capital people and investments and management consulting advising clients in 130 countries. With annual revenue of over $27 billion and more than 95000 colleagues Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer visit or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color veteran status (including protected veterans) or any other characteristic protected by applicable law. If you have a need that requires accommodation please let us know by contacting

The applicable base salary range for this role is $111600 to $223200.

The base pay offered will be determined on factors such as experience skills training location certifications education and any applicable minimum wage requirements. Decisions will be determined on a case-by-case addition to the base salary this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits tuition assistance 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until:

sierpnia 31 2026